This paper is concerned with dialogue state tracking (DST) in a task-oriented dialogue system. Building a DST module that is highly effective is still a challenging issue, although significant progresses have been made recently. This paper proposes a new approach to dialogue state tracking, referred to as Seq2Seq-DU, which formalizes DST as a sequence-to-sequence problem. Seq2Seq-DU employs two BERT-based encoders to respectively encode the utterances in the dialogue and the descriptions of schemas, an attender to calculate attentions between the utterance embeddings and the schema embeddings, and a decoder to generate pointers to represent the current state of dialogue. Seq2Seq-DU has the following advantages. It can jointly model intents, slots, and slot values; it can leverage the rich representations of utterances and schemas based on BERT; it can effectively deal with categorical and non-categorical slots, and unseen schemas. In addition, Seq2Seq-DU can also be used in the NLU (natural language understanding) module of a dialogue system. Experimental results on benchmark datasets in different settings (SGD, MultiWOZ2.2, MultiWOZ2.1, WOZ2.0, DSTC2, M2M, SNIPS, and ATIS) show that Seq2Seq-DU outperforms the existing methods.

Concept graphs are created as universal taxonomies for text understanding in the open-domain knowledge. The nodes in concept graphs include both entities and concepts. The edges are from entities to concepts, showing that an entity is an instance of a concept. In this paper, we propose the task of learning interpretable relationships from open-domain facts to enrich and refine concept graphs. The Bayesian network structures are learned from open-domain facts as the interpretable relationships between relations of facts and concepts of entities. We conduct extensive experiments on public English and Chinese datasets. Compared to the state-of-the-art methods, the learned network structures help improving the identification of concepts for entities based on the relations of entities on both datasets.