Domain classification is the fundamental task in natural language understanding (NLU), which often requires fast accommodation to new emerging domains. This constraint makes it impossible to retrain all previous domains, even if they are accessible to the new model. Most existing continual learning approaches suffer from low accuracy and performance fluctuation, especially when the distributions of old and new data are significantly different. In fact, the key real-world problem is not the absence of old data, but the inefficiency to retrain the model with the whole old dataset. Is it potential to utilize some old data to yield high accuracy and maintain stable performance, while at the same time, without introducing extra hyperparameters? In this paper, we proposed a hyperparameter-free continual learning model for text data that can stably produce high performance under various environments. Specifically, we utilize Fisher information to select exemplars that can “record” key information of the original model. Also, a novel scheme called dynamical weight consolidation is proposed to enable hyperparameter-free learning during the retrain process. Extensive experiments demonstrate baselines provide fluctuated performance which makes them useless in practice. On the contrary, our proposed model significantly and consistently outperforms the best state-of-the-art method by up to 20% in average accuracy, and each of its component contributes effectively to overall performance.

Intent classification is a major task in spoken language understanding (SLU). Since most models are built with pre-collected in-domain (IND) training utterances, their ability to detect unsupported out-of-domain (OOD) utterances has a critical effect in practical use. Recent works have shown that using extra data and labels can improve the OOD detection performance, yet it could be costly to collect such data. This paper proposes to train a model with only IND data while supporting both IND intent classification and OOD detection. Our method designs a novel domain-regularized module (DRM) to reduce the overconfident phenomenon of a vanilla classifier, achieving a better generalization in both cases. Besides, DRM can be used as a drop-in replacement for the last layer in any neural network-based intent classifier, providing a low-cost strategy for a significant improvement. The evaluation on four datasets shows that our method built on BERT and RoBERTa models achieves state-of-the-art performance against existing approaches and the strong baselines we created for the comparisons.