Coping with ambiguous questions has been a perennial problem in real-world dialogue systems. Although clarification by asking questions is a common form of human interaction, it is hard to define appropriate questions to elicit more specific intents from a user. In this work, we propose a reinforcement model to clarify ambiguous questions by suggesting refinements of the original query. We first formulate a collection partitioning problem to select a set of labels enabling us to distinguish potential unambiguous intents. We list the chosen labels as intent phrases to the user for further confirmation. The selected label along with the original user query then serves as a refined query, for which a suitable response can more easily be identified. The model is trained using reinforcement learning with a deep policy network. We evaluate our model based on real-world user clicks and demonstrate significant improvements across several different experiments.

Data-driven approaches using neural networks have achieved promising performances in natural language generation (NLG). However, neural generators are prone to make mistakes, e.g., neglecting an input slot value and generating a redundant slot value. Prior works refer this to hallucination phenomenon. In this paper, we study slot consistency for building reliable NLG systems with all slot values of input dialogue act (DA) properly generated in output sentences. We propose Iterative Rectification Network (IRN) for improving general NLG systems to produce both correct and fluent responses. It applies a bootstrapping algorithm to sample training candidates and uses reinforcement learning to incorporate discrete reward related to slot inconsistency into training. Comprehensive studies have been conducted on multiple benchmark datasets, showing that the proposed methods have significantly reduced the slot error rate (ERR) for all strong baselines. Human evaluations also have confirmed its effectiveness.

One great challenge in neural sequence labeling is the data sparsity problem for rare entity words and phrases. Most of test set entities appear only few times and are even unseen in training corpus, yielding large number of out-of-vocabulary (OOV) and low-frequency (LF) entities during evaluation. In this work, we propose approaches to address this problem. For OOV entities, we introduce local context reconstruction to implicitly incorporate contextual information into their representations. For LF entities, we present delexicalized entity identification to explicitly extract their frequency-agnostic and entity-type-specific representations. Extensive experiments on multiple benchmark datasets show that our model has significantly outperformed all previous methods and achieved new start-of-the-art results. Notably, our methods surpass the model fine-tuned on pre-trained language models without external resource.

This paper describes the Kingsoft AI Lab’s submission to the WMT2019 news translation shared task. We participated in two language directions: English-Chinese and Chinese-English. For both language directions, we trained several variants of Transformer models using the provided parallel data enlarged with a large quantity of back-translated monolingual data. The best translation result was obtained with ensemble and reranking techniques. According to automatic metrics (BLEU) our Chinese-English system reached the second highest score, and our English-Chinese system reached the second highest score for this subtask.

With the growing amount of reviews in e-commerce websites, it is critical to assess the helpfulness of reviews and recommend them accordingly to consumers. Recent studies on review helpfulness require plenty of labeled samples for each domain/category of interests. However, such an approach based on close-world assumption is not always practical, especially for domains with limited reviews or the “out-of-vocabulary” problem. Therefore, we propose a convolutional neural network (CNN) based model which leverages both word-level and character-based representations. To transfer knowledge between domains, we further extend our model to jointly model different domains with auxiliary domain discriminators. On the Amazon product review dataset, our approach significantly outperforms the state of the art in terms of both accuracy and cross-domain robustness.