A reliable clustering algorithm for task-oriented dialogues can help developer analysis and define dialogue tasks efficiently. It is challenging to directly apply prior normal text clustering algorithms for task-oriented dialogues, due to the inherent differences between them, such as coreference, omission and diversity expression. In this paper, we propose a Dialogue Task Clustering Network model for task-oriented clustering. The proposed model combines context-aware utterance representations and cross-dialogue utterance cluster representations for task-oriented dialogues clustering. An iterative end-to-end training strategy is utilized for dialogue clustering and representation learning jointly. Experiments on three public datasets show that our model significantly outperform strong baselines in all metrics.

Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are constructed for ACSA and RP separately, which may limit the further exploitation of both tasks. To address the problem and advance related researches, we present a large-scale Chinese restaurant review dataset ASAP including 46, 730 genuine reviews from a leading online-to-offline (O2O) e-commerce platform in China. Besides a 5-star scale rating, each review is manually annotated according to its sentiment polarities towards 18 pre-defined aspect categories. We hope the release of the dataset could shed some light on the field of sentiment analysis. Moreover, we propose an intuitive yet effective joint model for ACSA and RP. Experimental results demonstrate that the joint model outperforms state-of-the-art baselines on both tasks.

Capturing interactions among event arguments is an essential step towards robust event argument extraction (EAE). However, existing efforts in this direction suffer from two limitations: 1) The argument role type information of contextual entities is mainly utilized as training signals, ignoring the potential merits of directly adopting it as semantically rich input features; 2) The argument-level sequential semantics, which implies the overall distribution pattern of argument roles over an event mention, is not well characterized. To tackle the above two bottlenecks, we formalize EAE as a Seq2Seq-like learning problem for the first time, where a sentence with a specific event trigger is mapped to a sequence of event argument roles. A neural architecture with a novel Bi-directional Entity-level Recurrent Decoder (BERD) is proposed to generate argument roles by incorporating contextual entities’ argument role predictions, like a word-by-word text generation process, thereby distinguishing implicit argument distribution patterns within an event more accurately.

Recently, the retrieval models based on dense representations have been gradually applied in the first stage of the document retrieval tasks, showing better performance than traditional sparse vector space models. To obtain high efficiency, the basic structure of these models is Bi-encoder in most cases. However, this simple structure may cause serious information loss during the encoding of documents since the queries are agnostic. To address this problem, we design a method to mimic the queries to each of the documents by an iterative clustering process and represent the documents by multiple pseudo queries (i.e., the cluster centroids). To boost the retrieval process using approximate nearest neighbor search library, we also optimize the matching function with a two-step score calculation procedure. Experimental results on several popular ranking and QA datasets show that our model can achieve state-of-the-art results while still remaining high efficiency.

Learning high-quality sentence representations benefits a wide range of natural language processing tasks. Though BERT-based pre-trained language models achieve high performance on many downstream tasks, the native derived sentence representations are proved to be collapsed and thus produce a poor performance on the semantic textual similarity (STS) tasks. In this paper, we present ConSERT, a Contrastive Framework for Self-Supervised SEntence Representation Transfer, that adopts contrastive learning to fine-tune BERT in an unsupervised and effective way. By making use of unlabeled texts, ConSERT solves the collapse issue of BERT-derived sentence representations and make them more applicable for downstream tasks. Experiments on STS datasets demonstrate that ConSERT achieves an 8% relative improvement over the previous state-of-the-art, even comparable to the supervised SBERT-NLI. And when further incorporating NLI supervision, we achieve new state-of-the-art performance on STS tasks. Moreover, ConSERT obtains comparable results with only 1000 samples available, showing its robustness in data scarcity scenarios.

The key challenge of question answering over knowledge bases (KBQA) is the inconsistency between the natural language questions and the reasoning paths in the knowledge base (KB). Recent graph-based KBQA methods are good at grasping the topological structure of the graph but often ignore the textual information carried by the nodes and edges. Meanwhile, pre-trained language models learn massive open-world knowledge from the large corpus, but it is in the natural language form and not structured. To bridge the gap between the natural language and the structured KB, we propose three relation learning tasks for BERT-based KBQA, including relation extraction, relation matching, and relation reasoning. By relation-augmented training, the model learns to align the natural language expressions to the relations in the KB as well as reason over the missing connections in the KB. Experiments on WebQSP show that our method consistently outperforms other baselines, especially when the KB is incomplete.

Recent works have shown that powerful pre-trained language models (PLM) can be fooled by small perturbations or intentional attacks. To solve this issue, various data augmentation techniques are proposed to improve the robustness of PLMs. However, it is still challenging to augment semantically relevant examples with sufficient diversity. In this work, we present Virtual Data Augmentation (VDA), a general framework for robustly fine-tuning PLMs. Based on the original token embeddings, we construct a multinomial mixture for augmenting virtual data embeddings, where a masked language model guarantees the semantic relevance and the Gaussian noise provides the augmentation diversity. Furthermore, a regularized training strategy is proposed to balance the two aspects. Extensive experiments on six datasets show that our approach is able to improve the robustness of PLMs and alleviate the performance degradation under adversarial attacks. Our codes and data are publicly available at bluehttps://github.com/RUCAIBox/VDA.

We study knowledge-grounded dialogue generation with pre-trained language models. To leverage the redundant external knowledge under capacity constraint, we propose equipping response generation defined by a pre-trained language model with a knowledge selection module, and an unsupervised approach to jointly optimizing knowledge selection and response generation with unlabeled dialogues. Empirical results on two benchmarks indicate that our model can significantly outperform state-of-the-art methods in both automatic evaluation and human judgment.

We study multi-turn response generation for open-domain dialogues. The existing state-of-the-art addresses the problem with deep neural architectures. While these models improved response quality, their complexity also hinders the application of the models in real systems. In this work, we pursue a model that has a simple structure yet can effectively leverage conversation contexts for response generation. To this end, we propose four auxiliary tasks including word order recovery, utterance order recovery, masked word recovery, and masked utterance recovery, and optimize the objectives of these tasks together with maximizing the likelihood of generation. By this means, the auxiliary tasks that relate to context understanding can guide the learning of the generation model to achieve a better local optimum. Empirical studies with three benchmarks indicate that our model can significantly outperform state-of-the-art generation models in terms of response quality on both automatic evaluation and human judgment, and at the same time enjoys a much faster decoding process.

Generating responses following a desired style has great potentials to extend applications of open-domain dialogue systems, yet is refrained by lacking of parallel data for training. In this work, we explore the challenging task with pre-trained language models that have brought breakthrough to various natural language tasks. To this end, we introduce a KL loss and a style classifier to the fine-tuning step in order to steer response generation towards the target style in both a word-level and a sentence-level. Comprehensive empirical studies with two public datasets indicate that our model can significantly outperform state-of-the-art methods in terms of both style consistency and contextual coherence.

In this paper, we present CorefQA, an accurate and extensible approach for the coreference resolution task. We formulate the problem as a span prediction task, like in question answering: A query is generated for each candidate mention using its surrounding context, and a span prediction module is employed to extract the text spans of the coreferences within the document using the generated query. This formulation comes with the following key advantages: (1) The span prediction strategy provides the flexibility of retrieving mentions left out at the mention proposal stage; (2) In the question answering framework, encoding the mention and its context explicitly in a query makes it possible to have a deep and thorough examination of cues embedded in the context of coreferent mentions; and (3) A plethora of existing question answering datasets can be used for data augmentation to improve the model’s generalization capability. Experiments demonstrate significant performance boost over previous models, with 83.1 (+3.5) F1 score on the CoNLL-2012 benchmark and 87.5 (+2.5) F1 score on the GAP benchmark.

Currently, researchers have paid great attention to retrieval-based dialogues in open-domain. In particular, people study the problem by investigating context-response matching for multi-turn response selection based on publicly recognized benchmark data sets. State-of-the-art methods require a response to interact with each utterance in a context from the beginning, but the interaction is performed in a shallow way. In this work, we let utterance-response interaction go deep by proposing an interaction-over-interaction network (IoI). The model performs matching by stacking multiple interaction blocks in which residual information from one time of interaction initiates the interaction process again. Thus, matching information within an utterance-response pair is extracted from the interaction of the pair in an iterative fashion, and the information flows along the chain of the blocks via representations. Evaluation results on three benchmark data sets indicate that IoI can significantly outperform state-of-the-art methods in terms of various matching metrics. Through further analysis, we also unveil how the depth of interaction affects the performance of IoI.

We study learning of a matching model for response selection in retrieval-based dialogue systems. The problem is equally important with designing the architecture of a model, but is less explored in existing literature. To learn a robust matching model from noisy training data, we propose a general co-teaching framework with three specific teaching strategies that cover both teaching with loss functions and teaching with data curriculum. Under the framework, we simultaneously learn two matching models with independent training sets. In each iteration, one model transfers the knowledge learned from its training set to the other model, and at the same time receives the guide from the other model on how to overcome noise in training. Through being both a teacher and a student, the two models learn from each other and get improved together. Evaluation results on two public data sets indicate that the proposed learning approach can generally and significantly improve the performance of existing matching models.

We present open domain dialogue generation with meta-words. A meta-word is a structured record that describes attributes of a response, and thus allows us to explicitly model the one-to-many relationship within open domain dialogues and perform response generation in an explainable and controllable manner. To incorporate meta-words into generation, we propose a novel goal-tracking memory network that formalizes meta-word expression as a goal in response generation and manages the generation process to achieve the goal with a state memory panel and a state controller. Experimental results from both automatic evaluation and human judgment on two large-scale data sets indicate that our model can significantly outperform state-of-the-art generation models in terms of response relevance, response diversity, and accuracy of meta-word expression.

The comprehensive descriptions for factual attribute-value tables, which should be accurate, informative and loyal, can be very helpful for end users to understand the structured data in this form. However previous neural generators might suffer from key attributes missing, less informative and groundless information problems, which impede the generation of high-quality comprehensive descriptions for tables. To relieve these problems, we first propose force attention (FA) method to encourage the generator to pay more attention to the uncovered attributes to avoid potential key attributes missing. Furthermore, we propose reinforcement learning for information richness to generate more informative as well as more loyal descriptions for tables. In our experiments, we utilize the widely used WIKIBIO dataset as a benchmark. Besides, we create WB-filter based on WIKIBIO to test our model in the simulated user-oriented scenarios, in which the generated descriptions should accord with particular user interests. Experimental results show that our model outperforms the state-of-the-art baselines on both automatic and human evaluation.

We study how to sample negative examples to automatically construct a training set for effective model learning in retrieval-based dialogue systems. Following an idea of dynamically adapting negative examples to matching models in learning, we consider four strategies including minimum sampling, maximum sampling, semi-hard sampling, and decay-hard sampling. Empirical studies on two benchmarks with three matching models indicate that compared with the widely used random sampling strategy, although the first two strategies lead to performance drop, the latter two ones can bring consistent improvement to the performance of all the models on both benchmarks.

We study open domain response generation with limited message-response pairs. The problem exists in real-world applications but is less explored by the existing work. Since the paired data now is no longer enough to train a neural generation model, we consider leveraging the large scale of unpaired data that are much easier to obtain, and propose response generation with both paired and unpaired data. The generation model is defined by an encoder-decoder architecture with templates as prior, where the templates are estimated from the unpaired data as a neural hidden semi-markov model. By this means, response generation learned from the small paired data can be aided by the semantic and syntactic knowledge in the large unpaired data. To balance the effect of the prior and the input message to response generation, we propose learning the whole generation model with an adversarial approach. Empirical studies on question response generation and sentiment response generation indicate that when only a few pairs are available, our model can significantly outperform several state-of-the-art response generation models in terms of both automatic and human evaluation.

Automatic news comment generation is beneficial for real applications but has not attracted enough attention from the research community. In this paper, we propose a “read-attend-comment” procedure for news comment generation and formalize the procedure with a reading network and a generation network. The reading network comprehends a news article and distills some important points from it, then the generation network creates a comment by attending to the extracted discrete points and the news title. We optimize the model in an end-to-end manner by maximizing a variational lower bound of the true objective using the back-propagation algorithm. Experimental results on two public datasets indicate that our model can significantly outperform existing methods in terms of both automatic evaluation and human judgment.

We study the problem of response selection for multi-turn conversation in retrieval-based chatbots. The task involves matching a response candidate with a conversation context, the challenges for which include how to recognize important parts of the context, and how to model the relationships among utterances in the context. Existing matching methods may lose important information in contexts as we can interpret them with a unified framework in which contexts are transformed to fixed-length vectors without any interaction with responses before matching. This motivates us to propose a new matching framework that can sufficiently carry important information in contexts to matching and model relationships among utterances at the same time. The new framework, which we call a sequential matching framework (SMF), lets each utterance in a context interact with a response candidate at the first step and transforms the pair to a matching vector. The matching vectors are then accumulated following the order of the utterances in the context with a recurrent neural network (RNN) that models relationships among utterances. Context-response matching is then calculated with the hidden states of the RNN. Under SMF, we propose a sequential convolutional network and sequential attention network and conduct experiments on two public data sets to test their performance. Experiment results show that both models can significantly outperform state-of-the-art matching methods. We also show that the models are interpretable with visualizations that provide us insights on how they capture and leverage important information in contexts for matching.

The 20 Questions (Q20) game is a well known game which encourages deductive reasoning and creativity. In the game, the answerer first thinks of an object such as a famous person or a kind of animal. Then the questioner tries to guess the object by asking 20 questions. In a Q20 game system, the user is considered as the answerer while the system itself acts as the questioner which requires a good strategy of question selection to figure out the correct object and win the game. However, the optimal policy of question selection is hard to be derived due to the complexity and volatility of the game environment. In this paper, we propose a novel policy-based Reinforcement Learning (RL) method, which enables the questioner agent to learn the optimal policy of question selection through continuous interactions with users. To facilitate training, we also propose to use a reward network to estimate the more informative reward. Compared to previous methods, our RL method is robust to noisy answers and does not rely on the Knowledge Base of objects. Experimental results show that our RL method clearly outperforms an entropy-based engineering system and has competitive performance in a noisy-free simulation environment.

Universal sentence encoding is a hot topic in recent NLP research. Attention mechanism has been an integral part in many sentence encoding models, allowing the models to capture context dependencies regardless of the distance between the elements in the sequence. Fully attention-based models have recently attracted enormous interest due to their highly parallelizable computation and significantly less training time. However, the memory consumption of their models grows quadratically with the sentence length, and the syntactic information is neglected. To this end, we propose Phrase-level Self-Attention Networks (PSAN) that perform self-attention across words inside a phrase to capture context dependencies at the phrase level, and use the gated memory updating mechanism to refine each word’s representation hierarchically with longer-term context dependencies captured in a larger phrase. As a result, the memory consumption can be reduced because the self-attention is performed at the phrase level instead of the sentence level. At the same time, syntactic information can be easily integrated in the model. Experiment results show that PSAN can achieve the state-of-the-art performance across a plethora of NLP tasks including binary and multi-class classification, natural language inference and sentence similarity.

The tutorial is based on the long-term efforts on building conversational models with deep learning approaches for chatbots. We will summarize the fundamental challenges in modeling open domain dialogues, clarify the difference from modeling goal-oriented dialogues, and give an overview of state-of-the-art methods for open domain conversation including both retrieval-based methods and generation-based methods. In addition to these, our tutorial will also cover some new trends of research of chatbots, such as how to design a reasonable evaluation system and how to "control" conversations from a chatbot with some specific information such as personas, styles, and emotions, etc.

Answer selection is an important subtask of community question answering (CQA). In a real-world CQA forum, a question is often represented as two parts: a subject that summarizes the main points of the question, and a body that elaborates on the subject in detail. Previous researches on answer selection usually ignored the difference between these two parts and concatenated them as the question representation. In this paper, we propose the Question Condensing Networks (QCN) to make use of the subject-body relationship of community questions. In our model, the question subject is the primary part of the question representation, and the question body information is aggregated based on similarity and disparity with the question subject. Experimental results show that QCN outperforms all existing models on two CQA datasets.

We propose a method that can leverage unlabeled data to learn a matching model for response selection in retrieval-based chatbots. The method employs a sequence-to-sequence architecture (Seq2Seq) model as a weak annotator to judge the matching degree of unlabeled pairs, and then performs learning with both the weak signals and the unlabeled data. Experimental results on two public data sets indicate that matching models get significant improvements when they are learned with the proposed method.

Multi-label classification is an important yet challenging task in natural language processing. It is more complex than single-label classification in that the labels tend to be correlated. Existing methods tend to ignore the correlations between labels. Besides, different parts of the text can contribute differently for predicting different labels, which is not considered by existing models. In this paper, we propose to view the multi-label classification task as a sequence generation problem, and apply a sequence generation model with a novel decoder structure to solve it. Extensive experimental results show that our proposed methods outperform previous work by a substantial margin. Further analysis of experimental results demonstrates that the proposed methods not only capture the correlations between labels, but also select the most informative words automatically when predicting different labels.

We study response selection for multi-turn conversation in retrieval based chatbots. Existing work either concatenates utterances in context or matches a response with a highly abstract context vector finally, which may lose relationships among the utterances or important information in the context. We propose a sequential matching network (SMN) to address both problems. SMN first matches a response with each utterance in the context on multiple levels of granularity, and distills important matching information from each pair as a vector with convolution and pooling operations. The vectors are then accumulated in a chronological order through a recurrent neural network (RNN) which models relationships among the utterances. The final matching score is calculated with the hidden states of the RNN. Empirical study on two public data sets shows that SMN can significantly outperform state-of-the-art methods for response selection in multi-turn conversation.

This paper presents the system in SemEval-2017 Task 3, Community Question Answering (CQA). We develop a ranking system that is capable of capturing semantic relations between text pairs with little word overlap. In addition to traditional NLP features, we introduce several neural network based matching features which enable our system to measure text similarity beyond lexicons. Our system significantly outperforms baseline methods and holds the second place in Subtask A and the fifth place in Subtask B, which demonstrates its efficacy on answer selection and question retrieval.

While automatic response generation for building chatbot systems has drawn a lot of attention recently, there is limited understanding on when we need to consider the linguistic context of an input text in the generation process. The task is challenging, as messages in a conversational environment are short and informal, and evidence that can indicate a message is context dependent is scarce. After a study of social conversation data crawled from the web, we observed that some characteristics estimated from the responses of messages are discriminative for identifying context dependent messages. With the characteristics as weak supervision, we propose using a Long Short Term Memory (LSTM) network to learn a classifier. Our method carries out text representation and classifier learning in a unified framework. Experimental results show that the proposed method can significantly outperform baseline methods on accuracy of classification.