Dialog State Tracking (DST), an integral part of modern dialog systems, aims to track user preferences and constraints (slots) in task-oriented dialogs. In real-world settings with constantly changing services, DST systems must generalize to new domains and unseen slot types. Existing methods for DST do not generalize well to new slot names and many require known ontologies of slot types and values for inference. We introduce a novel ontology-free framework that supports natural language queries for unseen constraints and slots in multi-domain task-oriented dialogs. Our approach is based on generative question-answering using a conditional language model pre-trained on substantive English sentences. Our model improves joint goal accuracy in zero-shot domain adaptation settings by up to 9% (absolute) over the previous state-of-the-art on the MultiWOZ 2.1 dataset.

In commercial dialogue systems, the Spoken Language Understanding (SLU) component tends to have numerous domains thus context is needed to help resolve ambiguities. Previous works that incorporate context for SLU have mostly focused on domains where context is limited to a few minutes. However, there are domains that have related context that could span up to hours and days. In this paper, we propose temporal representations that combine wall-clock second difference and turn order offset information to utilize both recent and distant context in a novel large-scale setup. Experiments on the Contextual Domain Classification (CDC) task with various encoder architectures show that temporal representations combining both information outperforms only one of the two. We further demonstrate that our contextual Transformer is able to reduce 13.04% of classification errors compared to a non-contextual baseline. We also conduct empirical analyses to study recent versus distant context and opportunities to lower deployment costs.

Pretrained transformer-based encoders such as BERT have been demonstrated to achieve state-of-the-art performance on numerous NLP tasks. Despite their success, BERT style encoders are large in size and have high latency during inference (especially on CPU machines) which make them unappealing for many online applications. Recently introduced compression and distillation methods have provided effective ways to alleviate this shortcoming. However, the focus of these works has been mainly on monolingual encoders. Motivated by recent successes in zero-shot cross-lingual transfer learning using multilingual pretrained encoders such as mBERT, we evaluate the effectiveness of Knowledge Distillation (KD) both during pretraining stage and during fine-tuning stage on multilingual BERT models. We demonstrate that in contradiction to the previous observation in the case of monolingual distillation, in multilingual settings, distillation during pretraining is more effective than distillation during fine-tuning for zero-shot transfer learning. Moreover, we observe that distillation during fine-tuning may hurt zero-shot cross-lingual performance. Finally, we demonstrate that distilling a larger model (BERT Large) results in the strongest distilled model that performs best both on the source language as well as target languages in zero-shot settings.

We present a neural model for paraphrasing and train it to generate delexicalized sentences. We achieve this by creating training data in which each input is paired with a number of reference paraphrases. These sets of reference paraphrases represent a weak type of semantic equivalence based on annotated slots and intents. To understand semantics from different types of slots, other than anonymizing slots, we apply convolutional neural networks (CNN) prior to pooling on slot values and use pointers to locate slots in the output. We show empirically that the generated paraphrases are of high quality, leading to an additional 1.29% exact match on live utterances. We also show that natural language understanding (NLU) tasks, such as intent classification and named entity recognition, can benefit from data augmentation using automatically generated paraphrases.

Currently, in spoken language understanding (SLU) systems, the automatic speech recognition (ASR) module produces multiple interpretations (or hypotheses) for the input audio signal and the natural language understanding (NLU) module takes the one with the highest confidence score for domain or intent classification. However, the interpretations can be noisy, and solely relying on one interpretation can cause information loss. To address the problem, many research works attempt to rerank the interpretations for a better choice while some recent works get better performance by integrating all the hypotheses during prediction. In this paper, we follow the way of integrating hypotheses but strengthen the training mode by involving more tasks, some of which may be not in existing tasks of NLU but relevant, via multi-task learning or transfer learning. Moreover, we propose the Hierarchical Attention Mechanism (HAM) to further improve the performance with the acoustic-model features like confidence scores, which are ignored in the current hypotheses integration models. The experimental results show that compared to the standard estimation with one hypothesis, the multi-task learning with HAM can improve the domain and intent classification by relatively 19% and 37%, which are much higher than improvements with current integration or reranking methods. To illustrate the cause of improvements brought by our model, we decode the hidden representations of some utterance examples and compare the generated texts with hypotheses and transcripts. The comparison shows that our model could recover the transcription by integrating the fragmented information among hypotheses and identifying the frequent error patterns of the ASR module, and even rewrite the query for a better understanding, which reveals the characteristic of multi-task learning of broadcasting knowledge.

Semantic parsing is one of the key components of natural language understanding systems. A successful parse transforms an input utterance to an action that is easily understood by the system. Many algorithms have been proposed to solve this problem, from conventional rule-based or statistical slot-filling systems to shift-reduce based neural parsers. For complex parsing tasks, the state-of-the-art method is based on an autoregressive sequence to sequence model that generates the parse directly. This model is slow at inference time, generating parses in O(n) decoding steps (n is the length of the target sequence). In addition, we demonstrate that this method performs poorly in zero-shot cross-lingual transfer learning settings. In this paper, we propose a non-autoregressive parser which is based on the insertion transformer to overcome these two issues. Our approach 1) speeds up decoding by 3x while outperforming the autoregressive model and 2) significantly improves cross-lingual transfer in the low-resource setting by 37% compared to autoregressive baseline. We test our approach on three wellknown monolingual datasets: ATIS, SNIPS and TOP. For cross-lingual semantic parsing, we use the MultiATIS++ and the multilingual TOP datasets.

We propose an entity-centric neural crosslingual coreference model that builds on multi-lingual embeddings and language independent features. We perform both intrinsic and extrinsic evaluations of our model. In the intrinsic evaluation, we show that our model, when trained on English and tested on Chinese and Spanish, achieves competitive results to the models trained directly on Chinese and Spanish respectively. In the extrinsic evaluation, we show that our English model helps achieve superior entity linking accuracy on Chinese and Spanish test sets than the top 2015 TAC system without using any annotated data from Chinese or Spanish.

The task of natural question generation is to generate a corresponding question given the input passage (fact) and answer. It is useful for enlarging the training set of QA systems. Previous work has adopted sequence-to-sequence models that take a passage with an additional bit to indicate answer position as input. However, they do not explicitly model the information between answer and other context within the passage. We propose a model that matches the answer with the passage before generating the question. Experiments show that our model outperforms the existing state of the art using rich features.