This paper presents a production Semi-Supervised Learning (SSL) pipeline based on the student-teacher framework, which leverages millions of unlabeled examples to improve Natural Language Understanding (NLU) tasks. We investigate two questions related to the use of unlabeled data in production SSL context: 1) how to select samples from a huge unlabeled data pool that are beneficial for SSL training, and 2) how does the selected data affect the performance of different state-of-the-art SSL techniques. We compare four widely used SSL techniques, Pseudo-label (PL), Knowledge Distillation (KD), Virtual Adversarial Training (VAT) and Cross-View Training (CVT) in conjunction with two data selection methods including committee-based selection and submodular optimization based selection. We further examine the benefits and drawbacks of these techniques when applied to intent classification (IC) and named entity recognition (NER) tasks, and provide guidelines specifying when each of these methods might be beneficial to improve large scale NLU systems.

Language model based pre-trained models such as BERT have provided significant gains across different NLP tasks. In this paper, we study different types of transformer based pre-trained models such as auto-regressive models (GPT-2), auto-encoder models (BERT), and seq2seq models (BART) for conditional data augmentation. We show that prepending the class labels to text sequences provides a simple yet effective way to condition the pre-trained models for data augmentation. Additionally, on three classification benchmarks, pre-trained Seq2Seq model outperforms other data augmentation methods in a low-resource setting. Further, we explore how different pre-trained model based data augmentation differs in-terms of data diversity, and how well such methods preserve the class-label information.

To address the lack of comparative evaluation of Human-in-the-Loop Topic Modeling (HLTM) systems, we implement and evaluate three contrasting HLTM modeling approaches using simulation experiments. These approaches extend previously proposed frameworks, including constraints and informed prior-based methods. Users should have a sense of control in HLTM systems, so we propose a control metric to measure whether refinement operations’ results match users’ expectations. Informed prior-based methods provide better control than constraints, but constraints yield higher quality topics.

New conversation topics and functionalities are constantly being added to conversational AI agents like Amazon Alexa and Apple Siri. As data collection and annotation is not scalable and is often costly, only a handful of examples for the new functionalities are available, which results in poor generalization performance. We formulate it as a Few-Shot Integration (FSI) problem where a few examples are used to introduce a new intent. In this paper, we study six feature space data augmentation methods to improve classification performance in FSI setting in combination with both supervised and unsupervised representation learning methods such as BERT. Through realistic experiments on two public conversational datasets, SNIPS, and the Facebook Dialog corpus, we show that data augmentation in feature space provides an effective way to improve intent classification performance in few-shot setting beyond traditional transfer learning approaches. In particular, we show that (a) upsampling in latent space is a competitive baseline for feature space augmentation (b) adding the difference between two examples to a new example is a simple yet effective data augmentation method.