Large vocabulary domain-agnostic Automatic Speech Recognition (ASR) systems often mistranscribe domain-specific words and phrases. Since these generic ASR systems are the first component of most voice assistants in production, building Natural Language Understanding (NLU) systems that are robust to these errors can be a challenging task. In this paper, we focus on handling ASR errors in named entities, specifically person names, for a voice-based collaboration assistant. We demonstrate an effective method for resolving person names that are mistranscribed by black-box ASR systems, using character and phoneme-based information retrieval techniques and contextual information, which improves accuracy by 40.8% on our production system. We provide a live interactive demo to further illustrate the nuances of this problem and the effectiveness of our solution.

In this paper, we investigate the tendency of end-to-end neural Machine Reading Comprehension (MRC) models to match shallow patterns rather than perform inference-oriented reasoning on RC benchmarks. We aim to test the ability of these systems to answer questions which focus on referential inference. We propose ParallelQA, a strategy to formulate such questions using parallel passages. We also demonstrate that existing neural models fail to generalize well to this setting.