Automated Frequently Asked Question (FAQ) retrieval provides an effective procedure to provide prompt responses to natural language based queries, providing an efficient platform for large-scale service-providing companies for presenting readily available information pertaining to customers’ questions. We propose DTAFA, a novel multi-lingual FAQ retrieval system that aims at improving the top-1 retrieval accuracy with the least number of parameters. We propose two decoupled deep learning architectures trained for (i) candidate generation via text classification for a user question, and (ii) learning fine-grained semantic similarity between user questions and the FAQ repository for candidate refinement. We validate our system using real-life enterprise data as well as open source dataset. Empirically we show that DTAFA achieves better accuracy compared to existing state-of-the-art while requiring nearly 30× lesser number of training parameters.

Multilingual sentence embeddings capture rich semantic information not only for measuring similarity between texts but also for catering to a broad range of downstream cross-lingual NLP tasks. State-of-the-art multilingual sentence embedding models require large parallel corpora to learn efficiently, which confines the scope of these models. In this paper, we propose a novel sentence embedding framework based on an unsupervised loss function for generating effective multilingual sentence embeddings, eliminating the need for parallel corpora. We capture semantic similarity and relatedness between sentences using a multi-task loss function for training a dual encoder model mapping different languages onto the same vector space. We demonstrate the efficacy of an unsupervised as well as a weakly supervised variant of our framework on STS, BUCC and Tatoeba benchmark tasks. The proposed unsupervised sentence embedding framework outperforms even supervised state-of-the-art methods for certain under-resourced languages on the Tatoeba dataset and on a monolingual benchmark. Further, we show enhanced zero-shot learning capabilities for more than 30 languages, with the model being trained on only 13 languages. Our model can be extended to a wide range of languages from any language family, as it overcomes the requirement of parallel corpora for training.

We describe the EdinSaar submission to the shared task of Multilingual Low-Resource Translation for North Germanic Languages at the Sixth Conference on Machine Translation (WMT2021). We submit multilingual translation models for translations to/from Icelandic (is), Norwegian-Bokmal (nb), and Swedish (sv). We employ various experimental approaches, including multilingual pre-training, back-translation, fine-tuning, and ensembling. In most translation directions, our models outperform other submitted systems.

This paper describes the UdS-DFKI submission to the shared task for unsupervised machine translation (MT) and very low-resource supervised MT between German (de) and Upper Sorbian (hsb) at the Fifth Conference of Machine Translation (WMT20). We submit systems for both the supervised and unsupervised tracks. Apart from various experimental approaches like bitext mining, model pre-training, and iterative back-translation, we employ a factored machine translation approach on a small BPE vocabulary.

Identifying and linking named entities across information sources is the basis of knowledge acquisition and at the heart of Web search, recommendations, and analytics. An important problem in this context is cross-document co-reference resolution (CCR): computing equivalence classes of textual mentions denoting the same entity, within and across documents. Prior methods employ ranking, clustering, or probabilistic graphical models using syntactic features and distant features from knowledge bases. However, these methods exhibit limitations regarding run-time and robustness. This paper presents the CROCS framework for unsupervised CCR, improving the state of the art in two ways. First, we extend the way knowledge bases are harnessed, by constructing a notion of semantic summaries for intra-document co-reference chains using co-occurring entity mentions belonging to different chains. Second, we reduce the computational cost by a new algorithm that embeds sample-based bisection, using spectral clustering or graph partitioning, in a hierarchical clustering process. This allows scaling up CCR to large corpora. Experiments with three datasets show significant gains in output quality, compared to the best prior methods, and the run-time efficiency of CROCS.