Dialog State Tracking (DST), an integral part of modern dialog systems, aims to track user preferences and constraints (slots) in task-oriented dialogs. In real-world settings with constantly changing services, DST systems must generalize to new domains and unseen slot types. Existing methods for DST do not generalize well to new slot names and many require known ontologies of slot types and values for inference. We introduce a novel ontology-free framework that supports natural language queries for unseen constraints and slots in multi-domain task-oriented dialogs. Our approach is based on generative question-answering using a conditional language model pre-trained on substantive English sentences. Our model improves joint goal accuracy in zero-shot domain adaptation settings by up to 9% (absolute) over the previous state-of-the-art on the MultiWOZ 2.1 dataset.

Automatic detection of toxic language plays an essential role in protecting social media users, especially minority groups, from verbal abuse. However, biases toward some attributes, including gender, race, and dialect, exist in most training datasets for toxicity detection. The biases make the learned models unfair and can even exacerbate the marginalization of people. Considering that current debiasing methods for general natural language understanding tasks cannot effectively mitigate the biases in the toxicity detectors, we propose to use invariant rationalization (InvRat), a game-theoretic framework consisting of a rationale generator and a predictor, to rule out the spurious correlation of certain syntactic patterns (e.g., identity mentions, dialect) to toxicity labels. We empirically show that our method yields lower false positive rate in both lexical and dialectal attributes than previous debiasing methods.

Unsupervised clustering aims at discovering the semantic categories of data according to some distance measured in the representation space. However, different categories often overlap with each other in the representation space at the beginning of the learning process, which poses a significant challenge for distance-based clustering in achieving good separation between different categories. To this end, we propose Supporting Clustering with Contrastive Learning (SCCL) – a novel framework to leverage contrastive learning to promote better separation. We assess the performance of SCCL on short text clustering and show that SCCL significantly advances the state-of-the-art results on most benchmark datasets with 3%-11% improvement on Accuracy and 4%-15% improvement on Normalized Mutual Information. Furthermore, our quantitative analysis demonstrates the effectiveness of SCCL in leveraging the strengths of both bottom-up instance discrimination and top-down clustering to achieve better intra-cluster and inter-cluster distances when evaluated with the ground truth cluster labels.

Deep learning based natural language processing (NLP) has become the mainstream of research in recent years and significantly outperforms conventional methods. However, deep learning models are notorious for being data and computation hungry. These downsides limit the application of such models from deployment to different domains, languages, countries, or styles, since collecting in-genre data and model training from scratch are costly. The long-tail nature of human language makes challenges even more significant. Meta-learning, or ‘Learning to Learn’, aims to learn better learning algorithms, including better parameter initialization, optimization strategy, network architecture, distance metrics, and beyond. Meta-learning has been shown to allow faster fine-tuning, converge to better performance, and achieve amazing results for few-shot learning in many applications. Meta-learning is one of the most important new techniques in machine learning in recent years. There is a related tutorial in ICML 2019 and a related course at Stanford, but most of the example applications given in these materials are about image processing. It is believed that meta-learning has great potential to be applied in NLP, and some works have been proposed with notable achievements in several relevant problems, e.g., relation extraction, machine translation, and dialogue generation and state tracking. However, it does not catch the same level of attention as in the image processing community. In the tutorial, we will first introduce Meta-learning approaches and the theory behind them, and then review the works of applying this technology to NLP problems. This tutorial intends to facilitate researchers in the NLP community to understand this new technology better and promote more research studies using this new technology.

Many recent successes in sentence representation learning have been achieved by simply fine-tuning on the Natural Language Inference (NLI) datasets with triplet loss or siamese loss. Nevertheless, they share a common weakness: sentences in a contradiction pair are not necessarily from different semantic categories. Therefore, optimizing the semantic entailment and contradiction reasoning objective alone is inadequate to capture the high-level semantic structure. The drawback is compounded by the fact that the vanilla siamese or triplet losses only learn from individual sentence pairs or triplets, which often suffer from bad local optima. In this paper, we propose PairSupCon, an instance discrimination based approach aiming to bridge semantic entailment and contradiction understanding with high-level categorical concept encoding. We evaluate PairSupCon on various downstream tasks that involve understanding sentence semantics at different granularities. We outperform the previous state-of-the-art method with 10%–13% averaged improvement on eight clustering tasks, and 5%–6% averaged improvement on seven semantic textual similarity (STS) tasks.

In this work, we propose a novel goal-oriented dialog task, automatic symptom detection. We build a system that can interact with patients through dialog to detect and collect clinical symptoms automatically, which can save a doctor’s time interviewing the patient. Given a set of explicit symptoms provided by the patient to initiate a dialog for diagnosing, the system is trained to collect implicit symptoms by asking questions, in order to collect more information for making an accurate diagnosis. After getting the reply from the patient for each question, the system also decides whether current information is enough for a human doctor to make a diagnosis. To achieve this goal, we propose two neural models and a training pipeline for the multi-step reasoning task. We also build a knowledge graph as additional inputs to further improve model performance. Experiments show that our model significantly outperforms the baseline by 4%, discovering 67% of implicit symptoms on average with a limited number of questions.