Persuasion dialogue system reflects the machine’s ability to make strategic moves beyond verbal communication, and therefore differentiates itself from task-oriented or open-domain dialogues and has its own unique values. However, the repetition and inconsistency problems still persist in dialogue response generation and could substantially impact user experience and impede the persuasion outcome. Besides, although reinforcement learning (RL) approaches have achieved big success in strategic tasks such as games, it requires a sophisticated user simulator to provide real-time feedback to the dialogue system, which limits the application of RL on persuasion dialogues. To address these issues towards a better persuasion dialogue system, we apply RL to refine a language model baseline without user simulators, and distill sentence-level information about repetition, inconsistency, and task relevance through rewards. Moreover, to better accomplish the persuasion task, the model learns from human demonstration to imitate human persuasion behavior and selects the most persuasive responses. Experiments show that our model outperforms previous state-of-the-art dialogue models on both automatic metrics and human evaluation results on a donation persuasion task, and generates more diverse, consistent and persuasive conversations according to the user feedback. We will make the code and model publicly available.

In this work, we develop a dataset for incremental temporal summarization in a multiparty dialogue. We use crowd-sourcing paradigm with a model-in-loop approach for collecting the summaries and compare the data with the expert summaries. We leverage the question generation paradigm to automatically generate questions from the dialogue, which can be used to validate the user participation and potentially also draw attention of the user towards the contents then need to summarize. We then develop several models for abstractive summary generation in the Incremental temporal scenario. We perform a detailed analysis of the results and show that including the past context into the summary generation yields better summaries.

Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots – humans intrinsically understand the effect their responses have on the interlocutor and often respond with an intention such as proposing an optimistic view to make the interlocutor feel better. This paper proposes an innovative framework to train chatbots to possess human-like intentions. Our framework includes a guiding chatbot and an interlocutor model that plays the role of humans. The guiding chatbot is assigned an intention and learns to induce the interlocutor to reply with responses matching the intention, for example, long responses, joyful responses, responses with specific words, etc. We examined our framework using three experimental setups and evaluated the guiding chatbot with four different metrics to demonstrate flexibility and performance advantages. Additionally, we performed trials with human interlocutors to substantiate the guiding chatbot’s effectiveness in influencing the responses of humans to a certain extent. Code will be made available to the public.

Incremental meeting temporal summarization, summarizing relevant information of partial multi-party meeting dialogue, is emerging as the next challenge in summarization research. Here we examine the extent to which human abstractive summaries of the preceding increments (context) can be combined with extractive meeting dialogue to generate abstractive summaries. We find that previous context improves ROUGE scores. Our findings further suggest that contexts begin to outweigh the dialogue. Using keyphrase extraction and semantic role labeling (SRL), we find that SRL captures relevant information without overwhelming the the model architecture. By compressing the previous contexts by ~70%, we achieve better ROUGE scores over our baseline models. Collectively, these results suggest that context matters, as does the way in which context is presented to the model.

Building the Natural Language Understanding (NLU) modules of task-oriented Spoken Dialogue Systems (SDS) involves a definition of intents and entities, collection of task-relevant data, annotating the data with intents and entities, and then repeating the same process over and over again for adding any functionality/enhancement to the SDS. In this work, we showcase an Intent Bulk Labeling system where SDS developers can interactively label and augment training data from unlabeled utterance corpora using advanced clustering and visual labeling methods. We extend the Deep Aligned Clustering work with a better backbone BERT model, explore techniques to select the seed data for labeling, and develop a data balancing method using an oversampling technique that utilizes paraphrasing models. We also look at the effect of data augmentation on the clustering process. Our results show that we can achieve over 10% gain in clustering accuracy on some datasets using the combination of the above techniques. Finally, we extract utterance embeddings from the clustering model and plot the data to interactively bulk label the samples, reducing the time and effort for data labeling of the whole dataset significantly.

Our senses individually work in a coordinated fashion to express our emotional intentions. In this work, we experiment with modeling modality-specific sensory signals to attend to our latent multimodal emotional intentions and vice versa expressed via low-rank multimodal fusion and multimodal transformers. The low-rank factorization of multimodal fusion amongst the modalities helps represent approximate multiplicative latent signal interactions. Motivated by the work of~(CITATION) and~(CITATION), we present our transformer-based cross-fusion architecture without any over-parameterization of the model. The low-rank fusion helps represent the latent signal interactions while the modality-specific attention helps focus on relevant parts of the signal. We present two methods for the Multimodal Sentiment and Emotion Recognition results on CMU-MOSEI, CMU-MOSI, and IEMOCAP datasets and show that our models have lesser parameters, train faster and perform comparably to many larger fusion-based architectures.

Building multimodal dialogue understanding capabilities situated in the in-cabin context is crucial to enhance passenger comfort in autonomous vehicle (AV) interaction systems. To this end, understanding passenger intents from spoken interactions and vehicle vision systems is an important building block for developing contextual and visually grounded conversational agents for AV. Towards this goal, we explore AMIE (Automated-vehicle Multimodal In-cabin Experience), the in-cabin agent responsible for handling multimodal passenger-vehicle interactions. In this work, we discuss the benefits of multimodal understanding of in-cabin utterances by incorporating verbal/language input together with the non-verbal/acoustic and visual input from inside and outside the vehicle. Our experimental results outperformed text-only baselines as we achieved improved performances for intent detection with multimodal approach.

Understanding Affect from video segments has brought researchers from the language, audio and video domains together. Most of the current multimodal research in this area deals with various techniques to fuse the modalities, and mostly treat the segments of a video independently. Motivated by the work of (Zadeh et al., 2017) and (Poria et al., 2017), we present our architecture, Relational Tensor Network, where we use the inter-modal interactions within a segment (intra-segment) and also consider the sequence of segments in a video to model the inter-segment inter-modal interactions. We also generate rich representations of text and audio modalities by leveraging richer audio and linguistic context alongwith fusing fine-grained knowledge based polarity scores from text. We present the results of our model on CMU-MOSEI dataset and show that our model outperforms many baselines and state of the art methods for sentiment classification and emotion recognition.

This work is part of a new initiative to use machine learning to identify online harassment in social media and comment streams. Online harassment goes under-reported due to the reliance on humans to identify and report harassment, reporting that is further slowed by requirements to fill out forms providing context. In addition, the time for moderators to respond and apply human judgment can take days, but response times in terms of minutes are needed in the online context. Though some of the major social media companies have been doing proprietary work in automating the detection of harassment, there are few tools available for use by the public. In addition, the amount of labeled online harassment data and availability of cross-platform online harassment datasets is limited. We present the methodology used to create a harassment dataset and classifier and the dataset used to help the system learn what harassment looks like.