Abstract Human evaluation of modern high-quality machine translation systems is a difficult problem, and there is increasing evidence that inadequate evaluation procedures can lead to erroneous conclusions. While there has been considerable research on human evaluation, the field still lacks a commonly accepted standard procedure. As a step toward this goal, we propose an evaluation methodology grounded in explicit error analysis, based on the Multidimensional Quality Metrics (MQM) framework. We carry out the largest MQM research study to date, scoring the outputs of top systems from the WMT 2020 shared task in two language pairs using annotations provided by professional translators with access to full document context. We analyze the resulting data extensively, finding among other results a substantially different ranking of evaluated systems from the one established by the WMT crowd workers, exhibiting a clear preference for human over machine output. Surprisingly, we also find that automatic metrics based on pre-trained embeddings can outperform human crowd workers. We make our corpus publicly available for further research.

The quality of machine translation systems has dramatically improved over the last decade, and as a result, evaluation has become an increasingly challenging problem. This paper describes our contribution to the WMT 2020 Metrics Shared Task, the main benchmark for automatic evaluation of translation. We make several submissions based on BLEURT, a previously published which uses transfer learning. We extend the metric beyond English and evaluate it on 14 language pairs for which fine-tuning data is available, as well as 4 “zero-shot” language pairs, for which we have no labelled examples. Additionally, we focus on English to German and demonstrate how to combine BLEURT’s predictions with those of YiSi and use alternative reference translations to enhance the performance. Empirical results show that the models achieve competitive results on the WMT Metrics 2019 Shared Task, indicating their promise for the 2020 edition.