There is content such as hate speech, offensive, toxic or aggressive documents, which are perceived differently by their consumers. They are commonly identified using classifiers solely based on textual content that generalize pre-agreed meanings of difficult problems. Such models provide the same results for each user, which leads to high misclassification rate observable especially for contentious, aggressive documents. Both document controversy and user nonconformity require new solutions. Therefore, we propose novel personalized approaches that respect individual beliefs expressed by either user conformity-based measures or various embeddings of their previous text annotations. We found that only a few annotations of most controversial documents are enough for all our personalization methods to significantly outperform classic, generalized solutions. The more controversial the content, the greater the gain. The personalized solutions may be used to efficiently filter unwanted aggressive content in the way adjusted to a given person.

Analysis of emotions elicited by opinions, comments, or articles commonly exploits annotated corpora, in which the labels assigned to documents average the views of all annotators, or represent a majority decision. The models trained on such data are effective at identifying the general views of the population. However, their usefulness for predicting the emotions evoked by the textual content in a particular individual is limited. In this paper, we present a study performed on a dataset containing 7,000 opinions, each annotated by about 50 people with two dimensions: valence, arousal, and with intensity of eight emotions from Plutchik’s model. Our study showed that individual responses often significantly differed from the mean. Therefore, we proposed a novel measure to estimate this effect – Personal Emotional Bias (PEB). We also developed a new BERT-based transformer architecture to predict emotions from an individual human perspective. We found PEB a major factor for improving the quality of personalized reasoning. Both the method and measure may boost the quality of content recommendation systems and personalized solutions that protect users from hate speech or unwanted content, which are highly subjective in nature.