Development environments for spoken dialogue systems are popular today because they enable rapid creation of the dialogue systems in times when usage of the voice AI Assistants is constantly growing. We describe a graphical Discourse-Driven Integrated Dialogue Development Environment (DD-IDDE) for spoken open-domain dialogue systems. The DD-IDDE allows dialogue architects to interactively define dialogue flows of their skills/chatbots with the aid of the discourse-driven recommendation system, enhance these flows in the Python-based DSL, deploy, and then further improve based on the skills/chatbots usage statistics. We show how these skills/chatbots can be specified through a graphical user interface within the VS Code Extension, and then run on top of the Dialog Flow Framework (DFF). An earlier version of this framework has been adopted in one of the Alexa Prize 4 socialbots while the updated version was specifically designed to power the described DD-IDDE solution.

Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation system to provide an answer right away, it is desirable to ask a clarifying question to increase the chances of retrieving a satisfying answer. To address the problem of ‘asking clarifying questions in open-domain dialogues’: (1) we collect and release a new dataset focused on open-domain single- and multi-turn conversations, (2) we benchmark several state-of-the-art neural baselines, and (3) we propose a pipeline consisting of offline and online steps for evaluating the quality of clarifying questions in various dialogues. These contributions are suitable as a foundation for further research.

Adoption of messaging communication and voice assistants has grown rapidly in the last years. This creates a demand for tools that speed up prototyping of feature-rich dialogue systems. An open-source library DeepPavlov is tailored for development of conversational agents. The library prioritises efficiency, modularity, and extensibility with the goal to make it easier to develop dialogue systems from scratch and with limited data available. It supports modular as well as end-to-end approaches to implementation of conversational agents. Conversational agent consists of skills and every skill can be decomposed into components. Components are usually models which solve typical NLP tasks such as intent classification, named entity recognition or pre-trained word vectors. Sequence-to-sequence chit-chat skill, question answering skill or task-oriented skill can be assembled from components provided in the library.