This paper describes a content selection module for the generation of explanations in a dialogue system designed for customer care domain. First we describe the construction of a corpus of a dialogues containing explanation requests from customers to a virtual agent of a telco, and second we study and formalize the importance of a specific information content for the generated message. In particular, we adapt the notions of importance and relevance in the case of schematic knowledge bases.

This paper describes a novel annotation scheme specifically designed for a customer-service context where written interactions take place between a given user and the chatbot of an Italian telecommunication company. More specifically, the scheme aims to detect and highlight two aspects: the presence of errors in the conversation on both sides (i.e. customer and chatbot) and the “emotional load” of the conversation. This can be inferred from the presence of emotions of some kind (especially negative ones) in the customer messages, and from the possible empathic responses provided by the agent. The dataset annotated according to this scheme is currently used to develop the prototype of a rule-based Natural Language Generation system aimed at improving the chatbot responses and the customer experience overall.

This paper presents an in-depth investigation of the effectiveness of dependency-based syntactic features on the irony detection task in a multilingual perspective (English, Spanish, French and Italian). It focuses on the contribution from syntactic knowledge, exploiting linguistic resources where syntax is annotated according to the Universal Dependencies scheme. Three distinct experimental settings are provided. In the first, a variety of syntactic dependency-based features combined with classical machine learning classifiers are explored. In the second scenario, two well-known types of word embeddings are trained on parsed data and tested against gold standard datasets. In the third setting, dependency-based syntactic features are combined into the Multilingual BERT architecture. The results suggest that fine-grained dependency-based syntactic information is informative for the detection of irony.

The recognition of irony is a challenging task in the domain of Sentiment Analysis, and the availability of annotated corpora may be crucial for its automatic processing. In this paper we describe a fine-grained annotation scheme centered on irony, in which we highlight the tokens that are responsible for its activation, (irony activators) and their morpho-syntactic features. As our case study we therefore introduce a recently released Universal Dependencies treebank for Italian which includes ironic tweets: TWITTIRÒ-UD. For the purposes of this study, we enriched the existing annotation in the treebank, with a further level that includes irony activators. A description and discussion of the annotation scheme is provided with a definition of irony activators and the guidelines for their annotation. This qualitative study on the different layers of annotation applied on the same dataset can shed some light on the process of human annotation, and irony annotation in particular, and on the usefulness of this representation for developing computational models of irony to be used for training purposes.

The paper presents a discussion on the main linguistic phenomena of user-generated texts found in web and social media, and proposes a set of annotation guidelines for their treatment within the Universal Dependencies (UD) framework. Given on the one hand the increasing number of treebanks featuring user-generated content, and its somewhat inconsistent treatment in these resources on the other, the aim of this paper is twofold: (1) to provide a short, though comprehensive, overview of such treebanks - based on available literature - along with their main features and a comparative analysis of their annotation criteria, and (2) to propose a set of tentative UD-based annotation guidelines, to promote consistent treatment of the particular phenomena found in these types of texts. The main goal of this paper is to provide a common framework for those teams interested in developing similar resources in UD, thus enabling cross-linguistic consistency, which is a principle that has always been in the spirit of UD.

The paper describes the organization of the SemEval 2019 Task 5 about the detection of hate speech against immigrants and women in Spanish and English messages extracted from Twitter. The task is organized in two related classification subtasks: a main binary subtask for detecting the presence of hate speech, and a finer-grained one devoted to identifying further features in hateful contents such as the aggressive attitude and the target harassed, to distinguish if the incitement is against an individual rather than a group. HatEval has been one of the most popular tasks in SemEval-2019 with a total of 108 submitted runs for Subtask A and 70 runs for Subtask B, from a total of 74 different teams. Data provided for the task are described by showing how they have been collected and annotated. Moreover, the paper provides an analysis and discussion about the participant systems and the results they achieved in both subtasks.

The Conference on Computational Natural Language Learning (CoNLL) features a shared task, in which participants train and test their learning systems on the same data sets. In 2017, the task was devoted to learning dependency parsers for a large number of languages, in a real-world setting without any gold-standard annotation on input. All test sets followed a unified annotation scheme, namely that of Universal Dependencies. In this paper, we define the task and evaluation methodology, describe how the data sets were prepared, report and analyze the main results, and provide a brief categorization of the different approaches of the participating systems.

This paper aims to introduce the issues related to the syntactic alignment of a dependency-based multilingual parallel treebank, ParTUT. Our approach to the task starts from a lexical mapping and then attempts to expand it using dependency relations. In developing the system, however, we realized that the only dependency relations between the individual nodes were not sufficient to overcome some translation divergences, or shifts, especially in the absence of a direct lexical mapping and a different syntactic realization. For this purpose, we explored the use of a novel syntactic notion introduced in dependency theoretical framework, i.e. that of catena (Latin for “chain”), which is intended as a group of words that are continuous with respect to dominance. In relation to the task of aligning parallel dependency structures, catenae can be used to explain and identify those cases of one-to-many or many-to-many correspondences, typical of several translation shifts, that cannot be detected by means of direct word-based mappings or bare syntactic relations. The paper presented here describes the overall structure of the alignment system as it has been currently designed, how catenae are extracted from the parallel resource, and their potential relevance to the completion of tree alignment in ParTUT sentences.

The paper introduces an ongoing project for the development of a parallel treebank for Italian, English and French, i.e. Parallel--TUT, or simply ParTUT. For the development of this resource, both the dependency and constituency-based formats of the Italian Turin University Treebank (TUT) have been applied to a preliminary dataset, which includes the whole text of the Universal Declaration of Human Rights, and sentences from the JRC-Acquis Multilingual Parallel Corpus and the Creative Commons licence. The focus of the project is mainly on the quality of the annotation and the investigation of some issues related to the alignment of data that can be allowed by the TUT formats, also taking into account the availability of conversion tools for display data in standard ways, such as Tiger--XML and CoNLL formats. It is, in fact, our belief that increasing the portability of our treebank could give us the opportunity to access resources and tools provided by other research groups, especially at this stage of the project, where no particular tool -- compatible with the TUT format -- is available in order to tackle the alignment problems.