This paper describes a content selection module for the generation of explanations in a dialogue system designed for customer care domain. First we describe the construction of a corpus of a dialogues containing explanation requests from customers to a virtual agent of a telco, and second we study and formalize the importance of a specific information content for the generated message. In particular, we adapt the notions of importance and relevance in the case of schematic knowledge bases.

This paper presents a project about the automatic generation of persuasive messages in the context of the diet management. In the first part of the paper we introduce the basic mechanisms related to data interpretation and content selection for a numerical data-to-text generation architecture. In the second part of the paper we discuss a number of factors influencing the design of the messages. In particular, we consider the design of the aggregation procedure. Finally, we present the results of a human-based evaluation concerning this design factor.