In recent years, conversational recommender systems (CRSs) have drawn a wide attention in the research community, which focus on providing high-quality recommendations to users via natural language conversations. However, due to diverse scenarios and data formats, existing studies on CRSs lack unified and standardized implementation or comparison. To tackle this challenge, we release an open-source toolkit CRSLab, which provides a unified and extensible framework with highly-decoupled modules to develop CRSs. Based on this framework, we collect 6 commonly used human-annotated CRS datasets and implement 19 models that include advanced techniques such as graph neural networks and pre-training models. Besides, our toolkit provides a series of automatic evaluation protocols and a human-machine interaction interface to evaluate and compare different CRS methods. The project and documents are released at https://github.com/RUCAIBox/CRSLab.

Recent works have shown that powerful pre-trained language models (PLM) can be fooled by small perturbations or intentional attacks. To solve this issue, various data augmentation techniques are proposed to improve the robustness of PLMs. However, it is still challenging to augment semantically relevant examples with sufficient diversity. In this work, we present Virtual Data Augmentation (VDA), a general framework for robustly fine-tuning PLMs. Based on the original token embeddings, we construct a multinomial mixture for augmenting virtual data embeddings, where a masked language model guarantees the semantic relevance and the Gaussian noise provides the augmentation diversity. Furthermore, a regularized training strategy is proposed to balance the two aspects. Extensive experiments on six datasets show that our approach is able to improve the robustness of PLMs and alleviate the performance degradation under adversarial attacks. Our codes and data are publicly available at bluehttps://github.com/RUCAIBox/VDA.

Weakly supervised machine reading comprehension (MRC) task is practical and promising for its easily available and massive training data, but inevitablely introduces noise. Existing related methods usually incorporate extra submodels to help filter noise before the noisy data is input to main models. However, these multistage methods often make training difficult, and the qualities of submodels are hard to be controlled. In this paper, we first explore and analyze the essential characteristics of noise from the perspective of loss distribution, and find that in the early stage of training, noisy samples usually lead to significantly larger loss values than clean ones. Based on the observation, we propose a hierarchical loss correction strategy to avoid fitting noise and enhance clean supervision signals, including using an unsupervisedly fitted Gaussian mixture model to calculate the weight factors for all losses to correct the loss distribution, and employ a hard bootstrapping loss to modify loss function. Experimental results on different weakly supervised MRC datasets show that the proposed methods can help improve models significantly.

Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. To develop an effective CRS, the support of high-quality datasets is essential. Existing CRS datasets mainly focus on immediate requests from users, while lack proactive guidance to the recommendation scenario. In this paper, we contribute a new CRS dataset named TG-ReDial (Recommendation through Topic-Guided Dialog). Our dataset has two major features. First, it incorporates topic threads to enforce natural semantic transitions towards the recommendation scenario. Second, it is created in a semi-automatic way, hence human annotation is more reasonable and controllable. Based on TG-ReDial, we present the task of topic-guided conversational recommendation, and propose an effective approach to this task. Extensive experiments have demonstrated the effectiveness of our approach on three sub-tasks, namely topic prediction, item recommendation and response generation. TG-ReDial is available at bluehttps://github.com/RUCAIBox/TG-ReDial.

Context modeling has a pivotal role in open domain conversation. Existing works either use heuristic methods or jointly learn context modeling and response generation with an encoder-decoder framework. This paper proposes an explicit context rewriting method, which rewrites the last utterance by considering context history. We leverage pseudo-parallel data and elaborate a context rewriting network, which is built upon the CopyNet with the reinforcement learning method. The rewritten utterance is beneficial to candidate retrieval, explainable context modeling, as well as enabling to employ a single-turn framework to the multi-turn scenario. The empirical results show that our model outperforms baselines in terms of the rewriting quality, the multi-turn response generation, and the end-to-end retrieval-based chatbots.