Complaint classification aims at using information to deliver greater insights to enhance user experience after purchasing the products or services. Categorized information can help us quickly collect emerging problems in order to provide a support needed. Indeed, the response to the complaint without the delay will grant users highest satisfaction. In this paper, we aim to deliver a novel approach which can clarify the complaints precisely with the aim to classify each complaint into nine predefined classes i.e. acces-sibility, company brand, competitors, facilities, process, product feature, staff quality, timing respec-tively and others. Given the idea that one word usually conveys ambiguity and it has to be interpreted by its context, the word embedding technique is used to provide word features while applying deep learning techniques for classifying a type of complaints. The dataset we use contains 8,439 complaints of one company.

Corpus-based approaches and statistical approaches have been the main stream of natural language processing research for the past two decades. Language resources play a key role in such approaches, but there is an insufficient amount of language resources in many Asian languages. In this situation, standardisation of language resources would be of great help in developing resources in new languages. This paper presents the latest development efforts of our project which aims at creating a common standard for Asian language resources that is compatible with an international standard. In particular, the paper focuses on i) lexical specification and data categories relevant for building multilingual lexical resources for Asian languages; ii) a core upper-layer ontology needed for ensuring multilingual interoperability and iii) the evaluation platform used to test the entire architectural framework.

In Japanese constructions of the form [N1 no Adj N2], the adjective Adj modifies either N1 or N2. Determing the semantic dependencies of adjective in such phrase is an important task for machine translation. This paper describes a method for determining the adjective dependency in such constructions using decision lists, and inducing decision lists from training contexts with correct semantic dependencies and without. Based on evaluation, our method is able to determine adjective dependency with an precision of about 94%. We further analyze rules in the induced decision lists and examine effective features to determine the semantic dependencies of adjectives.