Current approaches to empathetic response generation focus on learning a model to predict an emotion label and generate a response based on this label and have achieved promising results. However, the emotion cause, an essential factor for empathetic responding, is ignored. The emotion cause is a stimulus for human emotions. Recognizing the emotion cause is helpful to better understand human emotions so as to generate more empathetic responses. To this end, we propose a novel framework that improves empathetic response generation by recognizing emotion cause in conversations. Specifically, an emotion reasoner is designed to predict a context emotion label and a sequence of emotion cause-oriented labels, which indicate whether the word is related to the emotion cause. Then we devise both hard and soft gated attention mechanisms to incorporate the emotion cause into response generation. Experiments show that incorporating emotion cause information improves the performance of the model on both emotion recognition and response generation.

Sentence function is an important linguistic feature referring to a user’s purpose in uttering a specific sentence. The use of sentence function has shown promising results to improve the performance of conversation models. However, there is no large conversation dataset annotated with sentence functions. In this work, we collect a new Short-Text Conversation dataset with manually annotated SEntence FUNctions (STC-Sefun). Classification models are trained on this dataset to (i) recognize the sentence function of new data in a large corpus of short-text conversations; (ii) estimate a proper sentence function of the response given a test query. We later train conversation models conditioned on the sentence functions, including information retrieval-based and neural generative models. Experimental results demonstrate that the use of sentence functions can help improve the quality of the returned responses.

Neural conversation models such as encoder-decoder models are easy to generate bland and generic responses. Some researchers propose to use the conditional variational autoencoder (CVAE) which maximizes the lower bound on the conditional log-likelihood on a continuous latent variable. With different sampled latent variables, the model is expected to generate diverse responses. Although the CVAE-based models have shown tremendous potential, their improvement of generating high-quality responses is still unsatisfactory. In this paper, we introduce a discrete latent variable with an explicit semantic meaning to improve the CVAE on short-text conversation. A major advantage of our model is that we can exploit the semantic distance between the latent variables to maintain good diversity between the sampled latent variables. Accordingly, we propose a two-stage sampling approach to enable efficient diverse variable selection from a large latent space assumed in the short-text conversation task. Experimental results indicate that our model outperforms various kinds of generation models under both automatic and human evaluations and generates more diverse and informative responses.

Sequence-to-sequence neural generation models have achieved promising performance on short text conversation tasks. However, they tend to generate generic/dull responses, leading to unsatisfying dialogue experience. We observe that in the conversation tasks, each query could have multiple responses, which forms a 1-to-n or m-to-n relationship in the view of the total corpus. The objective function used in standard sequence-to-sequence models will be dominated by loss terms with generic patterns. Inspired by this observation, we introduce a statistical re-weighting method that assigns different weights for the multiple responses of the same query, and trains the common neural generation model with the weights. Experimental results on a large Chinese dialogue corpus show that our method improves the acceptance rate of generated responses compared with several baseline models and significantly reduces the number of generated generic responses.