Customer reviews are useful in providing an indirect, secondhand experience of a product. People often use reviews written by other customers as a guideline prior to purchasing a product. Such behavior signifies the authenticity of reviews in e-commerce platforms. However, fake reviews are increasingly becoming a hassle for both consumers and product owners. To address this issue, we propose You Only Need Gold (YONG), an essential information mining tool for detecting fake reviews and augmenting user discretion. Our experimental results show the poor human performance on fake review detection, substantially improved user capability given our tool, and the ultimate need for user reliance on the tool.

Tag recommendation relies on either a ranking function for top-k tags or an autoregressive generation method. However, the previous methods neglect one of two seemingly conflicting yet desirable characteristics of a tag set: orderlessness and inter-dependency. While the ranking approach fails to address the inter-dependency among tags when they are ranked, the autoregressive approach fails to take orderlessness into account because it is designed to utilize sequential relations among tokens. We propose a sequence-oblivious generation method for tag recommendation, in which the next tag to be generated is independent of the order of the generated tags and the order of the ground truth tags occurring in training data. Empirical results on two different domains, Instagram and Stack Overflow, show that our method is significantly superior to the previous approaches.

Numerical reasoning in machine reading comprehension (MRC) has shown drastic improvements over the past few years. While the previous models for numerical MRC are able to interpolate the learned numerical reasoning capabilities, it is not clear whether they can perform just as well on numbers unseen in the training dataset. Our work rigorously tests state-of-the-art models on DROP, a numerical MRC dataset, to see if they can handle passages that contain out-of-range numbers. One of the key findings is that the models fail to extrapolate to unseen numbers. Presenting numbers as digit-by-digit input to the model, we also propose the E-digit number form that alleviates the lack of extrapolation in models and reveals the need to treat numbers differently from regular words in the text. Our work provides a valuable insight into the numerical MRC models and the way to represent number forms in MRC.