Task oriented language understanding (LU) in human-to-machine (H2M) conversations has been extensively studied for personal digital assistants. In this work, we extend the task oriented LU problem to human-to-human (H2H) conversations, focusing on the slot tagging task. Recent advances on LU in H2M conversations have shown accuracy improvements by adding encoded knowledge from different sources. Inspired by this, we explore several variants of a bidirectional LSTM architecture that relies on different knowledge sources, such as Web data, search engine click logs, expert feedback from H2M models, as well as previous utterances in the conversation. We also propose ensemble techniques that aggregate these different knowledge sources into a single model. Experimental evaluation on a four-turn Twitter dataset in the restaurant and music domains shows improvements in the slot tagging F1-score of up to 6.09% compared to existing approaches.

Slot tagging, the task of detecting entities in input user utterances, is a key component of natural language understanding systems for personal digital assistants. Since each new domain requires a different set of slots, the annotation costs for labeling data for training slot tagging models increases rapidly as the number of domains grow. To tackle this, we describe Bag of Experts (BoE) architectures for model reuse for both LSTM and CRF based models. Extensive experimentation over a dataset of 10 domains drawn from data relevant to our commercial personal digital assistant shows that our BoE models outperform the baseline models with a statistically significant average margin of 5.06% in absolute F1-score when training with 2000 instances per domain, and achieve an even higher improvement of 12.16% when only 25% of the training data is used.

The Arabic language has a very rich morphology where a word is composed of zero or more prefixes, a stem and zero or more suffixes. This makes Arabic data sparse compared to other languages, such as English, and consequently word segmentation becomes very important for many Natural Language Processing tasks that deal with the Arabic language. We present in this paper two segmentation schemes that are morphological segmentation and Arabic TreeBank segmentation and we show their impact on an important natural language processing task that is mention detection. Experiments on Arabic TreeBank corpus show 98.1% accuracy on morphological segmentation and 99.4% on morphological segmentation. We also discuss the importance of segmenting the text; experiments show up to 6F points improvement of the mention detection system performance when morphological segmentation is used instead of not segmenting the text. Obtained results also show up to 3F points improvement is achieved when the appropriate segmentation style is used.