A reliable clustering algorithm for task-oriented dialogues can help developer analysis and define dialogue tasks efficiently. It is challenging to directly apply prior normal text clustering algorithms for task-oriented dialogues, due to the inherent differences between them, such as coreference, omission and diversity expression. In this paper, we propose a Dialogue Task Clustering Network model for task-oriented clustering. The proposed model combines context-aware utterance representations and cross-dialogue utterance cluster representations for task-oriented dialogues clustering. An iterative end-to-end training strategy is utilized for dialogue clustering and representation learning jointly. Experiments on three public datasets show that our model significantly outperform strong baselines in all metrics.

Capturing interactions among event arguments is an essential step towards robust event argument extraction (EAE). However, existing efforts in this direction suffer from two limitations: 1) The argument role type information of contextual entities is mainly utilized as training signals, ignoring the potential merits of directly adopting it as semantically rich input features; 2) The argument-level sequential semantics, which implies the overall distribution pattern of argument roles over an event mention, is not well characterized. To tackle the above two bottlenecks, we formalize EAE as a Seq2Seq-like learning problem for the first time, where a sentence with a specific event trigger is mapped to a sequence of event argument roles. A neural architecture with a novel Bi-directional Entity-level Recurrent Decoder (BERD) is proposed to generate argument roles by incorporating contextual entities’ argument role predictions, like a word-by-word text generation process, thereby distinguishing implicit argument distribution patterns within an event more accurately.

Existing slot filling models can only recognize pre-defined in-domain slot types from a limited slot set. In the practical application, a reliable dialogue system should know what it does not know. In this paper, we introduce a new task, Novel Slot Detection (NSD), in the task-oriented dialogue system. NSD aims to discover unknown or out-of-domain slot types to strengthen the capability of a dialogue system based on in-domain training data. Besides, we construct two public NSD datasets, propose several strong NSD baselines, and establish a benchmark for future work. Finally, we conduct exhaustive experiments and qualitative analysis to comprehend key challenges and provide new guidance for future directions.

Detecting Out-of-Domain (OOD) or unknown intents from user queries is essential in a task-oriented dialog system. A key challenge of OOD detection is to learn discriminative semantic features. Traditional cross-entropy loss only focuses on whether a sample is correctly classified, and does not explicitly distinguish the margins between categories. In this paper, we propose a supervised contrastive learning objective to minimize intra-class variance by pulling together in-domain intents belonging to the same class and maximize inter-class variance by pushing apart samples from different classes. Besides, we employ an adversarial augmentation mechanism to obtain pseudo diverse views of a sample in the latent space. Experiments on two public datasets prove the effectiveness of our method capturing discriminative representations for OOD detection.

Slot filling and intent detection are two major tasks for spoken language understanding. In most existing work, these two tasks are built as joint models with multi-task learning with no consideration of prior linguistic knowledge. In this paper, we propose a novel joint model that applies a graph convolutional network over dependency trees to integrate the syntactic structure for learning slot filling and intent detection jointly. Experimental results show that our proposed model achieves state-of-the-art performance on two public benchmark datasets and outperforms existing work. At last, we apply the BERT model to further improve the performance on both slot filling and intent detection.