Word sense disambiguation (WSD) is a long-standing problem in natural language processing. One significant challenge in supervised all-words WSD is to classify among senses for a majority of words that lie in the long-tail distribution. For instance, 84% of the annotated words have less than 10 examples in the SemCor training data. This issue is more pronounced as the imbalance occurs in both word and sense distributions. In this work, we propose MetricWSD, a non-parametric few-shot learning approach to mitigate this data imbalance issue. By learning to compute distances among the senses of a given word through episodic training, MetricWSD transfers knowledge (a learned metric space) from high-frequency words to infrequent ones. MetricWSD constructs the training episodes tailored to word frequencies and explicitly addresses the problem of the skewed distribution, as opposed to mixing all the words trained with parametric models in previous work. Without resorting to any lexical resources, MetricWSD obtains strong performance against parametric alternatives, achieving a 75.1 F1 score on the unified WSD evaluation benchmark (Raganato et al., 2017b). Our analysis further validates that infrequent words and senses enjoy significant improvement.

Existing goal-oriented dialogue datasets focus mainly on identifying slots and values. However, customer support interactions in reality often involve agents following multi-step procedures derived from explicitly-defined company policies as well. To study customer service dialogue systems in more realistic settings, we introduce the Action-Based Conversations Dataset (ABCD), a fully-labeled dataset with over 10K human-to-human dialogues containing 55 distinct user intents requiring unique sequences of actions constrained by policies to achieve task success. We propose two additional dialog tasks, Action State Tracking and Cascading Dialogue Success, and establish a series of baselines involving large-scale, pre-trained language models on this dataset. Empirical results demonstrate that while more sophisticated networks outperform simpler models, a considerable gap (50.8% absolute accuracy) still exists to reach human-level performance on ABCD.

The performance of autoregressive models on natural language generation tasks has dramatically improved due to the adoption of deep, self-attentive architectures. However, these gains have come at the cost of hindering inference speed, making state-of-the-art models cumbersome to deploy in real-world, time-sensitive settings. We develop a compression technique for autoregressive models that is driven by an imitation learning perspective on knowledge distillation. The algorithm is designed to address the exposure bias problem. On prototypical language generation tasks such as translation and summarization, our method consistently outperforms other distillation algorithms, such as sequence-level knowledge distillation. Student models trained with our method attain 1.4 to 4.8 BLEU/ROUGE points higher than those trained from scratch, while increasing inference speed by up to 14 times in comparison to the teacher model.

We study the potential for interaction in natural language classification. We add a limited form of interaction for intent classification, where users provide an initial query using natural language, and the system asks for additional information using binary or multi-choice questions. At each turn, our system decides between asking the most informative question or making the final classification pre-diction. The simplicity of the model allows for bootstrapping of the system without interaction data, instead relying on simple crowd-sourcing tasks. We evaluate our approach on two domains, showing the benefit of interaction and the advantage of learning to balance between asking additional questions and making the final prediction.