With the growing amount of reviews in e-commerce websites, it is critical to assess the helpfulness of reviews and recommend them accordingly to consumers. Recent studies on review helpfulness require plenty of labeled samples for each domain/category of interests. However, such an approach based on close-world assumption is not always practical, especially for domains with limited reviews or the “out-of-vocabulary” problem. Therefore, we propose a convolutional neural network (CNN) based model which leverages both word-level and character-based representations. To transfer knowledge between domains, we further extend our model to jointly model different domains with auxiliary domain discriminators. On the Amazon product review dataset, our approach significantly outperforms the state of the art in terms of both accuracy and cross-domain robustness.

Aspect extraction abstracts the common properties of objects from corpora discussing them, such as reviews of products. Recent work on aspect extraction is leveraging the hierarchical relationship between products and their categories. However, such effort focuses on the aspects of child categories but ignores those from parent categories. Hence, we propose an LDA-based generative topic model inducing the two-layer categorical information (CAT-LDA), to balance the aspects of both a parent category and its child categories. Our hypothesis is that child categories inherit aspects from parent categories, controlled by the hierarchy between them. Experimental results on 5 categories of Amazon.com products show that both common aspects of parent category and the individual aspects of sub-categories can be extracted to align well with the common sense. We further evaluate the manually extracted aspects of 16 products, resulting in an average hit rate of 79.10%.

We present a robust approach for detecting intrinsic sentence importance in news, by training on two corpora of document-summary pairs. When used for single-document summarization, our approach, combined with the “beginning of document” heuristic, outperforms a state-of-the-art summarizer and the beginning-of-article baseline in both automatic and manual evaluations. These results represent an important advance because in the absence of cross-document repetition, single document summarizers for news have not been able to consistently outperform the strong beginning-of-article baseline.