As the labeling cost for different modules in task-oriented dialog (ToD) systems is expensive, a major challenge is to train different modules with the least amount of labeled data. Recently, large-scale pre-trained language models, have shown promising results for few-shot learning in ToD. In this paper, we devise a self-training approach to utilize the abundant unlabeled dialog data to further improve state-of-the-art pre-trained models in few-shot learning scenarios for ToD systems. Specifically, we propose a self-training approach that iteratively labels the most confident unlabeled data to train a stronger Student model. Moreover, a new text augmentation technique (GradAug) is proposed to better train the Student by replacing non-crucial tokens using a masked language model. We conduct extensive experiments and present analyses on four downstream tasks in ToD, including intent classification, dialog state tracking, dialog act prediction, and response selection. Empirical results demonstrate that the proposed self-training approach consistently improves state-of-the-art pre-trained models (BERT, ToD-BERT) when only a small number of labeled data are available.

We present an efficient method of utilizing pretrained language models, where we learn selective binary masks for pretrained weights in lieu of modifying them through finetuning. Extensive evaluations of masking BERT, RoBERTa, and DistilBERT on eleven diverse NLP tasks show that our masking scheme yields performance comparable to finetuning, yet has a much smaller memory footprint when several tasks need to be inferred. Intrinsic evaluations show that representations computed by our binary masked language models encode information necessary for solving downstream tasks. Analyzing the loss landscape, we show that masking and finetuning produce models that reside in minima that can be connected by a line segment with nearly constant test accuracy. This confirms that masking can be utilized as an efficient alternative to finetuning.

Natural language generation (NLG) is an essential component of task-oriented dialog systems. Despite the recent success of neural approaches for NLG, they are typically developed in an offline manner for particular domains. To better fit real-life applications where new data come in a stream, we study NLG in a “continual learning” setting to expand its knowledge to new domains or functionalities incrementally. The major challenge towards this goal is catastrophic forgetting, meaning that a continually trained model tends to forget the knowledge it has learned before. To this end, we propose a method called ARPER (Adaptively Regularized Prioritized Exemplar Replay) by replaying prioritized historical exemplars, together with an adaptive regularization technique based on Elastic Weight Consolidation. Extensive experiments to continually learn new domains and intents are conducted on MultiWoZ-2.0 to benchmark ARPER with a wide range of techniques. Empirical results demonstrate that ARPER significantly outperforms other methods by effectively mitigating the detrimental catastrophic forgetting issue.