How can we design Natural Language Processing (NLP) systems that learn from human feedback? There is a growing research body of Human-in-the-loop (HITL) NLP frameworks that continuously integrate human feedback to improve the model itself. HITL NLP research is nascent but multifarious—solving various NLP problems, collecting diverse feedback from different people, and applying different methods to learn from human feedback. We present a survey of HITL NLP work from both Machine Learning (ML) and Human-computer Interaction (HCI) communities that highlights its short yet inspiring history, and thoroughly summarize recent frameworks focusing on their tasks, goals, human interactions, and feedback learning methods. Finally, we discuss future studies for integrating human feedback in the NLP development loop.

Framing has significant but subtle effects on public opinion and policy. We propose an NLP framework to measure entity-centric frames. We use it to understand media coverage on police violence in the United States in a new Police Violence Frames Corpus of 82k news articles spanning 7k police killings. Our work uncovers more than a dozen framing devices and reveals significant differences in the way liberal and conservative news sources frame both the issue of police violence and the entities involved. Conservative sources emphasize when the victim is armed or attacking an officer and are more likely to mention the victim’s criminal record. Liberal sources focus more on the underlying systemic injustice, highlighting the victim’s race and that they were unarmed. We discover temporary spikes in these injustice frames near high-profile shooting events, and finally, we show protest volume correlates with and precedes media framing decisions.

Biases continue to be prevalent in modern text and media, especially subjective bias – a special type of bias that introduces improper attitudes or presents a statement with the presupposition of truth. To tackle the problem of detecting and further mitigating subjective bias, we introduce a manually annotated parallel corpus WIKIBIAS with more than 4,000 sentence pairs from Wikipedia edits. This corpus contains annotations towards both sentence-level bias types and token-level biased segments. We present systematic analyses of our dataset and results achieved by a set of state-of-the-art baselines in terms of three tasks: bias classification, tagging biased segments, and neutralizing biased text. We find that current models still struggle with detecting multi-span biases despite their reasonable performances, suggesting that our dataset can serve as a useful research benchmark. We also demonstrate that models trained on our dataset can generalize well to multiple domains such as news and political speeches.

Natural language processing (NLP) applications are now more powerful and ubiquitous than ever before. With rapidly developing (neural) models and ever-more available data, current NLP models have access to more information than any human speaker during their life. Still, it would be hard to argue that NLP models have reached human-level capacity. In this position paper, we argue that the reason for the current limitations is a focus on information content while ignoring language’s social factors. We show that current NLP systems systematically break down when faced with interpreting the social factors of language. This limits applications to a subset of information-related tasks and prevents NLP from reaching human-level performance. At the same time, systems that incorporate even a minimum of social factors already show remarkable improvements. We formalize a taxonomy of seven social factors based on linguistic theory and exemplify current failures and emerging successes for each of them. We suggest that the NLP community address social factors to get closer to the goal of human-like language understanding.

Abstractive conversation summarization has received much attention recently. However, these generated summaries often suffer from insufficient, redundant, or incorrect content, largely due to the unstructured and complex characteristics of human-human interactions. To this end, we propose to explicitly model the rich structures in conversations for more precise and accurate conversation summarization, by first incorporating discourse relations between utterances and action triples (“who-doing-what”) in utterances through structured graphs to better encode conversations, and then designing a multi-granularity decoder to generate summaries by combining all levels of information. Experiments show that our proposed models outperform state-of-the-art methods and generalize well in other domains in terms of both automatic evaluations and human judgments. We have publicly released our code at https://github.com/GT-SALT/Structure-Aware-BART.

Despite the impressive successes of generation and dialogue systems, how to endow a text generation system with particular personality traits to deliver more personalized responses remains under-investigated. In this work, we look at how to generate personalized responses for questions on Reddit by utilizing personalized user profiles and posting histories. Specifically, we release an open-domain single-turn dialog dataset made up of 1.5M conversation pairs together with 300k profiles of users and related comments. We then propose a memory network to generate personalized responses in dialogue that utilizes a novel mechanism of splitting memories: one for user profile meta attributes and the other for user-generated information like comment histories. Experimental results show the quantitative and qualitative improvements of our simple split memory network model over the state-of-the-art response generation baselines.

Continual learning has become increasingly important as it enables NLP models to constantly learn and gain knowledge over time. Previous continual learning methods are mainly designed to preserve knowledge from previous tasks, without much emphasis on how to well generalize models to new tasks. In this work, we propose an information disentanglement based regularization method for continual learning on text classification. Our proposed method first disentangles text hidden spaces into representations that are generic to all tasks and representations specific to each individual task, and further regularizes these representations differently to better constrain the knowledge required to generalize. We also introduce two simple auxiliary tasks: next sentence prediction and task-id prediction, for learning better generic and specific representation spaces. Experiments conducted on large-scale benchmarks demonstrate the effectiveness of our method in continual text classification tasks with various sequences and lengths over state-of-the-art baselines. We have publicly released our code at https://github.com/GT-SALT/IDBR.

Large pre-trained language models (PLMs) have led to great success on various commonsense question answering (QA) tasks in an end-to-end fashion. However, little attention has been paid to what commonsense knowledge is needed to deeply characterize these QA tasks. In this work, we proposed to categorize the semantics needed for these tasks using the SocialIQA as an example. Building upon our labeled social knowledge categories dataset on top of SocialIQA, we further train neural QA models to incorporate such social knowledge categories and relation information from a knowledge base. Unlike previous work, we observe our models with semantic categorizations of social knowledge can achieve comparable performance with a relatively simple model and smaller size compared to other complex approaches.

Fine-tuning large pre-trained models with task-specific data has achieved great success in NLP. However, it has been demonstrated that the majority of information within the self-attention networks is redundant and not utilized effectively during the fine-tuning stage. This leads to inferior results when generalizing the obtained models to out-of-domain distributions. To this end, we propose a simple yet effective data augmentation technique, HiddenCut, to better regularize the model and encourage it to learn more generalizable features. Specifically, contiguous spans within the hidden space are dynamically and strategically dropped during training. Experiments show that our HiddenCut method outperforms the state-of-the-art augmentation methods on the GLUE benchmark, and consistently exhibits superior generalization performances on out-of-distribution and challenging counterexamples. We have publicly released our code at https://github.com/GT-SALT/HiddenCut.

Personalized response generation is essential for more human-like conversations. However, how to model user personalization information with no explicit user persona descriptions or demographics still remains under-investigated. To tackle the data sparsity problem and the huge number of users, we utilize tensor factorization to model users’ personalization information with their posting histories. Specifically, we introduce the personalized response embedding for all question-user pairs and form them into a three-mode tensor, decomposed by Tucker decomposition. The personalized response embedding is fed to either the decoder of an LSTM-based Seq2Seq model or a transformer language model to help generate more personalized responses. To evaluate how personalized the generated responses are, we further propose a novel ranking-based metric called Per-Hits@k which measures how likely are the generated responses come from the corresponding users. Results on a large-scale conversation dataset show that our proposed tensor factorization based models generate more personalized and higher quality responses compared to baselines.

We introduce GEM, a living benchmark for natural language Generation (NLG), its Evaluation, and Metrics. Measuring progress in NLG relies on a constantly evolving ecosystem of automated metrics, datasets, and human evaluation standards. Due to this moving target, new models often still evaluate on divergent anglo-centric corpora with well-established, but flawed, metrics. This disconnect makes it challenging to identify the limitations of current models and opportunities for progress. Addressing this limitation, GEM provides an environment in which models can easily be applied to a wide set of tasks and in which evaluation strategies can be tested. Regular updates to the benchmark will help NLG research become more multilingual and evolve the challenge alongside models. This paper serves as the description of the data for the 2021 shared task at the associated GEM Workshop.

Hate speech has grown significantly on social media, causing serious consequences for victims of all demographics. Despite much attention being paid to characterize and detect discriminatory speech, most work has focused on explicit or overt hate speech, failing to address a more pervasive form based on coded or indirect language. To fill this gap, this work introduces a theoretically-justified taxonomy of implicit hate speech and a benchmark corpus with fine-grained labels for each message and its implication. We present systematic analyses of our dataset using contemporary baselines to detect and explain implicit hate speech, and we discuss key features that challenge existing models. This dataset will continue to serve as a useful benchmark for understanding this multifaceted issue.

The availability of corpora has led to significant advances in training semantic parsers in English. Unfortunately, for languages other than English, annotated data is limited and so is the performance of the developed parsers. Recently, pretrained multilingual models have been proven useful for zero-shot cross-lingual transfer in many NLP tasks. What else does it require to apply a parser trained in English to other languages for zero-shot cross-lingual semantic parsing? Will simple language-independent features help? To this end, we experiment with six Discourse Representation Structure (DRS) semantic parsers in English, and generalize them to Italian, German and Dutch, where there are only a small number of manually annotated parses available. Extensive experiments show that despite its simplicity, adding Universal Dependency (UD) relations and Universal POS tags (UPOS) as model-agnostic features achieves surprisingly strong improvement on all parsers.

Abstractive conversation summarization has received growing attention while most current state-of-the-art summarization models heavily rely on human-annotated summaries. To reduce the dependence on labeled summaries, in this work, we present a simple yet effective set of Conversational Data Augmentation (CODA) methods for semi-supervised abstractive conversation summarization, such as random swapping/deletion to perturb the discourse relations inside conversations, dialogue-acts-guided insertion to interrupt the development of conversations, and conditional-generation-based substitution to substitute utterances with their paraphrases generated based on the conversation context. To further utilize unlabeled conversations, we combine CODA with two-stage noisy self-training where we first pre-train the summarization model on unlabeled conversations with pseudo summaries and then fine-tune it on labeled conversations. Experiments conducted on the recent conversation summarization datasets demonstrate the effectiveness of our methods over several state-of-the-art data augmentation baselines.

Interpolation-based regularisation methods for data augmentation have proven to be effective for various tasks and modalities. These methods involve performing mathematical operations over the raw input samples or their latent states representations - vectors that often possess complex hierarchical geometries. However, these operations are performed in the Euclidean space, simplifying these representations, which may lead to distorted and noisy interpolations. We propose HypMix, a novel model-, data-, and modality-agnostic interpolative data augmentation technique operating in the hyperbolic space, which captures the complex geometry of input and hidden state hierarchies better than its contemporaries. We evaluate HypMix on benchmark and low resource datasets across speech, text, and vision modalities, showing that HypMix consistently outperforms state-of-the-art data augmentation techniques. In addition, we demonstrate the use of HypMix in semi-supervised settings. We further probe into the adversarial robustness and qualitative inferences we draw from HypMix that elucidate the efficacy of the Riemannian hyperbolic manifolds for interpolation-based data augmentation.

We present ToTTo, an open-domain English table-to-text dataset with over 120,000 training examples that proposes a controlled generation task: given a Wikipedia table and a set of highlighted table cells, produce a one-sentence description. To obtain generated targets that are natural but also faithful to the source table, we introduce a dataset construction process where annotators directly revise existing candidate sentences from Wikipedia. We present systematic analyses of our dataset and annotation process as well as results achieved by several state-of-the-art baselines. While usually fluent, existing methods often hallucinate phrases that are not supported by the table, suggesting that this dataset can serve as a useful research benchmark for high-precision conditional text generation.

Named Entity Recognition (NER) is one of the first stages in deep language understanding yet current NER models heavily rely on human-annotated data. In this work, to alleviate the dependence on labeled data, we propose a Local Additivity based Data Augmentation (LADA) method for semi-supervised NER, in which we create virtual samples by interpolating sequences close to each other. Our approach has two variations: Intra-LADA and Inter-LADA, where Intra-LADA performs interpolations among tokens within one sentence, and Inter-LADA samples different sentences to interpolate. Through linear additions between sampled training data, LADA creates an infinite amount of labeled data and improves both entity and context learning. We further extend LADA to the semi-supervised setting by designing a novel consistency loss for unlabeled data. Experiments conducted on two NER benchmarks demonstrate the effectiveness of our methods over several strong baselines. We have publicly released our code at https://github.com/GT-SALT/LADA

Existing approaches to disfluency detection heavily depend on human-annotated data. Numbers of data augmentation methods have been proposed to alleviate the dependence on labeled data. However, current augmentation approaches such as random insertion or repetition fail to resemble training corpus well and usually resulted in unnatural and limited types of disfluencies. In this work, we propose a simple Planner-Generator based disfluency generation model to generate natural and diverse disfluent texts as augmented data, where the Planner decides on where to insert disfluent segments and the Generator follows the prediction to generate corresponding disfluent segments. We further utilize this augmented data for pretraining and leverage it for the task of disfluency detection. Experiments demonstrated that our two-stage disfluency generation model outperforms existing baselines; those disfluent sentences generated significantly aided the task of disfluency detection and led to state-of-the-art performance on Switchboard corpus.

Text summarization is one of the most challenging and interesting problems in NLP. Although much attention has been paid to summarizing structured text like news reports or encyclopedia articles, summarizing conversations—an essential part of human-human/machine interaction where most important pieces of information are scattered across various utterances of different speakers—remains relatively under-investigated. This work proposes a multi-view sequence-to-sequence model by first extracting conversational structures of unstructured daily chats from different views to represent conversations and then utilizing a multi-view decoder to incorporate different views to generate dialogue summaries. Experiments on a large-scale dialogue summarization corpus demonstrated that our methods significantly outperformed previous state-of-the-art models via both automatic evaluations and human judgment. We also discussed specific challenges that current approaches faced with this task. We have publicly released our code at https://github.com/GT-SALT/Multi-View-Seq2Seq.

Interpreting how persuasive language influences audiences has implications across many domains like advertising, argumentation, and propaganda. Persuasion relies on more than a message’s content. Arranging the order of the message itself (i.e., ordering specific rhetorical strategies) also plays an important role. To examine how strategy orderings contribute to persuasiveness, we first utilize a Variational Autoencoder model to disentangle content and rhetorical strategies in textual requests from a large-scale loan request corpus. We then visualize interplay between content and strategy through an attentional LSTM that predicts the success of textual requests. We find that specific (orderings of) strategies interact uniquely with a request’s content to impact success rate, and thus the persuasiveness of a request.

Formality style transfer is the task of converting informal sentences to grammatically-correct formal sentences, which can be used to improve performance of many downstream NLP tasks. In this work, we propose a semi-supervised formality style transfer model that utilizes a language model-based discriminator to maximize the likelihood of the output sentence being formal, which allows us to use maximization of token-level conditional probabilities for training. We further propose to maximize mutual information between source and target styles as our training objective instead of maximizing the regular likelihood that often leads to repetitive and trivial generated responses. Experiments showed that our model outperformed previous state-of-the-art baselines significantly in terms of both automated metrics and human judgement. We further generalized our model to unsupervised text style transfer task, and achieved significant improvements on two benchmark sentiment style transfer datasets.

Despite recent efforts reviewing current human evaluation practices for natural language generation (NLG) research, the lack of reported question wording and potential for framing effects or cognitive biases influencing results has been widely overlooked. In this opinion paper, we detail three possible framing effects and cognitive biases that could be imposed on human evaluation in NLG. Based on this, we make a call for increased transparency for human evaluation in NLG and propose the concept of human evaluation statements. We make several recommendations for design details to report that could potentially influence results, such as question wording, and suggest that reporting pertinent design details can help increase comparability across studies as well as reproducibility of results.

This paper presents MixText, a semi-supervised learning method for text classification, which uses our newly designed data augmentation method called TMix. TMix creates a large amount of augmented training samples by interpolating text in hidden space. Moreover, we leverage recent advances in data augmentation to guess low-entropy labels for unlabeled data, hence making them as easy to use as labeled data. By mixing labeled, unlabeled and augmented data, MixText significantly outperformed current pre-trained and fined-tuned models and other state-of-the-art semi-supervised learning methods on several text classification benchmarks. The improvement is especially prominent when supervision is extremely limited. We have publicly released our code at https://github.com/GT-SALT/MixText.

Modeling what makes a request persuasive - eliciting the desired response from a reader - is critical to the study of propaganda, behavioral economics, and advertising. Yet current models can’t quantify the persuasiveness of requests or extract successful persuasive strategies. Building on theories of persuasion, we propose a neural network to quantify persuasiveness and identify the persuasive strategies in advocacy requests. Our semi-supervised hierarchical neural network model is supervised by the number of people persuaded to take actions and partially supervised at the sentence level with human-labeled rhetorical strategies. Our method outperforms several baselines, uncovers persuasive strategies - offering increased interpretability of persuasive speech - and has applications for other situations with document-level supervision but only partial sentence supervision.

Most studies on human editing focus merely on syntactic revision operations, failing to capture the intentions behind revision changes, which are essential for facilitating the single and collaborative writing process. In this work, we develop in collaboration with Wikipedia editors a 13-category taxonomy of the semantic intention behind edits in Wikipedia articles. Using labeled article edits, we build a computational classifier of intentions that achieved a micro-averaged F1 score of 0.621. We use this model to investigate edit intention effectiveness: how different types of edits predict the retention of newcomers and changes in the quality of articles, two key concerns for Wikipedia today. Our analysis shows that the types of edits that users make in their first session predict their subsequent survival as Wikipedia editors, and articles in different stages need different types of edits.

In this work, we introduced a corpus for categorizing edit types in Wikipedia. This fine-grained taxonomy of edit types enables us to differentiate editing actions and find editor roles in Wikipedia based on their low-level edit types. To do this, we first created an annotated corpus based on 1,996 edits obtained from 953 article revisions and built machine-learning models to automatically identify the edit categories associated with edits. Building on this automated measurement of edit types, we then applied a graphical model analogous to Latent Dirichlet Allocation to uncover the latent roles in editors’ edit histories. Applying this technique revealed eight different roles editors play, such as Social Networker, Substantive Expert, etc.