Despite achieving remarkable performance, previous knowledge-enhanced works usually only use a single-source homogeneous knowledge base of limited knowledge coverage. Thus, they often degenerate into traditional methods because not all dialogues can be linked with knowledge entries. This paper proposes a novel dialogue generation model, MSKE-Dialog, to solve this issue with three unique advantages: (1) Rather than only one, MSKE-Dialog can simultaneously leverage multiple heterogeneous knowledge sources (it includes but is not limited to commonsense knowledge facts, text knowledge, infobox knowledge) to improve the knowledge coverage; (2) To avoid the topic conflict among the context and different knowledge sources, we propose a Multi-Reference Selection to better select context/knowledge; (3) We propose a Multi-Reference Generation to generate informative responses by referring to multiple generation references at the same time. Extensive evaluations on a Chinese dataset show the superior performance of this work against various state-of-the-art approaches. To our best knowledge, this work is the first to use the multi-source heterogeneous knowledge in the open-domain knowledge-enhanced dialogue generation.

Incorporating commonsense knowledge can alleviate the issue of generating generic responses in open-domain generative dialogue systems. However, selecting knowledge facts for the dialogue context is still a challenge. The widely used approach Entity Name Matching always retrieves irrelevant facts from the view of local entity words. This paper proposes a novel knowledge selection approach, Prototype-KR, and a knowledge-aware generative model, Prototype-KRG. Given a query, our approach first retrieves a set of prototype dialogues that are relevant to the query. We find knowledge facts used in prototype dialogues usually are highly relevant to the current query; thus, Prototype-KR ranks such knowledge facts based on the semantic similarity and then selects the most appropriate facts. Subsequently, Prototype-KRG can generate an informative response using the selected knowledge facts. Experiments demonstrate that our approach has achieved notable improvements on the most metrics, compared to generative baselines. Meanwhile, compared to IR(Retrieval)-based baselines, responses generated by our approach are more relevant to the context and have comparable informativeness.

Generative dialogue systems tend to produce generic responses, which often leads to boring conversations. For alleviating this issue, Recent studies proposed to retrieve and introduce knowledge facts from knowledge graphs. While this paradigm works to a certain extent, it usually retrieves knowledge facts only based on the entity word itself, without considering the specific dialogue context. Thus, the introduction of the context-irrelevant knowledge facts can impact the quality of generations. To this end, this paper proposes a novel commonsense knowledge-aware dialogue generation model, ConKADI. We design a Felicitous Fact mechanism to help the model focus on the knowledge facts that are highly relevant to the context; furthermore, two techniques, Context-Knowledge Fusion and Flexible Mode Fusion are proposed to facilitate the integration of the knowledge in the ConKADI. We collect and build a large-scale Chinese dataset aligned with the commonsense knowledge for dialogue generation. Extensive evaluations over both an open-released English dataset and our Chinese dataset demonstrate that our approach ConKADI outperforms the state-of-the-art approach CCM, in most experiments.

Recent years have witnessed a surge of interest on response generation for neural conversation systems. Most existing models are implemented by following the Encoder-Decoder framework and operate sentences of conversations at word-level. The word-level model is suffering from the Unknown Words Issue and the Preference Issue, which seriously impact the quality of generated responses, for example, generated responses may become irrelevant or too general (i.e. safe responses). To address these issues, this paper proposes a hybrid-level Encoder-Decoder model (HL-EncDec), which not only utilizes the word-level features but also character-level features. We conduct several experiments to evaluate HL-EncDec on a Chinese corpus, experimental results show our model significantly outperforms other non-word-level models in automatic metrics and human annotations and is able to generate more informative responses. We also conduct experiments with a small-scale English dataset to show the generalization ability.