Current state-of-the-art neural dialogue models learn from human conversations following the data-driven paradigm. As such, a reliable training corpus is the crux of building a robust and well-behaved dialogue model. However, due to the open-ended nature of human conversations, the quality of user-generated training data varies greatly, and effective training samples are typically insufficient while noisy samples frequently appear. This impedes the learning of those data-driven neural dialogue models. Therefore, effective dialogue learning requires not only more reliable learning samples, but also fewer noisy samples. In this paper, we propose a data manipulation framework to proactively reshape the data distribution towards reliable samples by augmenting and highlighting effective learning samples as well as reducing the effect of inefficient samples simultaneously. In particular, the data manipulation model selectively augments the training samples and assigns an importance weight to each instance to reform the training data. Note that, the proposed data manipulation framework is fully data-driven and learnable. It not only manipulates training samples to optimize the dialogue generation model, but also learns to increase its manipulation skills through gradient descent with validation samples. Extensive experiments show that our framework can improve the dialogue generation performance with respect to various automatic evaluation metrics and human judgments.

Neural conversation systems generate responses based on the sequence-to-sequence (SEQ2SEQ) paradigm. Typically, the model is equipped with a single set of learned parameters to generate responses for given input contexts. When confronting diverse conversations, its adaptability is rather limited and the model is hence prone to generate generic responses. In this work, we propose an Adaptive Neural Dialogue generation model, AdaND, which manages various conversations with conversation-specific parameterization. For each conversation, the model generates parameters of the encoder-decoder by referring to the input context. In particular, we propose two adaptive parameterization mechanisms: a context-aware and a topic-aware parameterization mechanism. The context-aware parameterization directly generates the parameters by capturing local semantics of the given context. The topic-aware parameterization enables parameter sharing among conversations with similar topics by first inferring the latent topics of the given context and then generating the parameters with respect to the distributional topics. Extensive experiments conducted on a large-scale real-world conversational dataset show that our model achieves superior performance in terms of both quantitative metrics and human evaluations.

Review summarization aims to generate a condensed summary for a review or multiple reviews. Existing review summarization systems mainly generate summary only based on review content and neglect the authors’ attributes (e.g., gender, age, and occupation). In fact, when summarizing a review, users with different attributes usually pay attention to specific aspects and have their own word-using habits or writing styles. Therefore, we propose an Attribute-aware Sequence Network (ASN) to take the aforementioned users’ characteristics into account, which includes three modules: an attribute encoder encodes the attribute preferences over the words; an attribute-aware review encoder adopts an attribute-based selective mechanism to select the important information of a review; and an attribute-aware summary decoder incorporates attribute embedding and attribute-specific word-using habits into word prediction. To validate our model, we collect a new dataset TripAtt, comprising 495,440 attribute-review-summary triplets with three kinds of attribute information: gender, age, and travel status. Extensive experiments show that ASN achieves state-of-the-art performance on review summarization in both auto-metric ROUGE and human evaluation.

Existing solutions to task-oriented dialogue systems follow pipeline designs which introduces architectural complexity and fragility. We propose a novel, holistic, extendable framework based on a single sequence-to-sequence (seq2seq) model which can be optimized with supervised or reinforcement learning. A key contribution is that we design text spans named belief spans to track dialogue believes, allowing task-oriented dialogue systems to be modeled in a seq2seq way. Based on this, we propose a simplistic Two Stage CopyNet instantiation which emonstrates good scalability: significantly reducing model complexity in terms of number of parameters and training time by a magnitude. It significantly outperforms state-of-the-art pipeline-based methods on large datasets and retains a satisfactory entity match rate on out-of-vocabulary (OOV) cases where pipeline-designed competitors totally fail.

End-to-end neural dialogue generation has shown promising results recently, but it does not employ knowledge to guide the generation and hence tends to generate short, general, and meaningless responses. In this paper, we propose a neural knowledge diffusion (NKD) model to introduce knowledge into dialogue generation. This method can not only match the relevant facts for the input utterance but diffuse them to similar entities. With the help of facts matching and entity diffusion, the neural dialogue generation is augmented with the ability of convergent and divergent thinking over the knowledge base. Our empirical study on a real-world dataset prove that our model is capable of generating meaningful, diverse and natural responses for both factoid-questions and knowledge grounded chi-chats. The experiment results also show that our model outperforms competitive baseline models significantly.