Online shopping is an ever more important part of the global consumer economy, not just in times of a pandemic. When we place an order online as consumers, we regularly agree to the so-called “Terms and Conditions” (T&C), a contract unilaterally drafted by the seller. Often, consumers do not read these contracts and unwittingly agree to unfavourable and often void terms. Government and non-government organisations (NGOs) for consumer protection battle such terms on behalf of consumers, who often hesitate to take on legal actions themselves. However, the growing number of online shops and a lack of funding makes it increasingly difficult for such organisations to monitor the market effectively. This paper describes how Natural Language Processing (NLP) can be applied to support consumer advocates in their efforts to protect consumers. Together with two NGOs from Germany, we developed an NLP-based application that legally assesses clauses in T&C from German online shops under the European Union’s (EU) jurisdiction. We report that we could achieve an accuracy of 0.9 in the detection of void clauses by fine-tuning a pre-trained German BERT model. The approach is currently used by two NGOs and has already helped to challenge void clauses in T&C.
Language resources for languages other than English are often scarce. Rule-based surface realisers need elaborate lexica in order to be able to generate correct language, especially in languages like German, which include many irregular word forms. In this paper, we present MucLex, a German lexicon for the Natural Language Generation task of surface realisation, based on the crowd-sourced online lexicon Wiktionary. MucLex contains more than 100,000 lemmata and more than 670,000 different word forms in a well-structured XML file and is available under the Creative Commons BY-SA 3.0 license.
SimpleNLG is a popular open source surface realiser for the English language. For German, however, the availability of open source and non-domain specific realisers is sparse, partly due to the complexity of the German language. In this paper, we present SimpleNLG-DE, an adaption of SimpleNLG to German. We discuss which parts of the German language have been implemented and how we evaluated our implementation using the TIGER Corpus and newly created data-sets.
Every time we buy something online, we are confronted with Terms of Services. However, only a few people actually read these terms, before accepting them, often to their disadvantage. In this paper, we present the SaToS browser plugin which summarises and simplifies Terms of Services from German webshops.
Conversational interfaces recently gained a lot of attention. One of the reasons for the current hype is the fact that chatbots (one particularly popular form of conversational interfaces) nowadays can be created without any programming knowledge, thanks to different toolkits and so-called Natural Language Understanding (NLU) services. While these NLU services are already widely used in both, industry and science, so far, they have not been analysed systematically. In this paper, we present a method to evaluate the classification performance of NLU services. Moreover, we present two new corpora, one consisting of annotated questions and one consisting of annotated questions with the corresponding answers. Based on these corpora, we conduct an evaluation of some of the most popular NLU services. Thereby we want to enable both, researchers and companies to make more educated decisions about which service they should use.