One of the core components of voice assistants is the Natural Language Understanding (NLU) model. Its ability to accurately classify the user’s request (or “intent”) and recognize named entities in an utterance is pivotal to the success of these assistants. NLU models can be challenged in some languages by code-switching or morphological and orthographic variations. This work explores the possibility of improving the accuracy of NLU models for Indic languages via the use of alternate representations of input text for NLU, specifically ISO-15919 and IndicSOUNDEX, a custom SOUNDEX designed to work for Indic languages. We used a deep neural network based model to incorporate the information from alternate representations into the NLU model. We show that using alternate representations significantly improves the overall performance of NLU models when training data is limited.

Current voice assistants typically use the best hypothesis yielded by their Automatic Speech Recognition (ASR) module as input to their Natural Language Understanding (NLU) module, thereby losing helpful information that might be stored in lower-ranked ASR hypotheses. We explore the change in performance of NLU associated tasks when utilizing five-best ASR hypotheses when compared to status quo for two language datasets, German and Portuguese. To harvest information from the ASR five-best, we leverage extractive summarization and joint extractive-abstractive summarization models for Domain Classification (DC) experiments while using a sequence-to-sequence model with a pointer generator network for Intent Classification (IC) and Named Entity Recognition (NER) multi-task experiments. For the DC full test set, we observe significant improvements of up to 7.2% and 15.5% in micro-averaged F1 scores, for German and Portuguese, respectively. In cases where the best ASR hypothesis was not an exact match to the transcribed utterance (mismatched test set), we see improvements of up to 6.7% and 8.8% micro-averaged F1 scores, for German and Portuguese, respectively. For IC and NER multi-task experiments, when evaluating on the mismatched test set, we see improvements across all domains in German and in 17 out of 19 domains in Portuguese (improvements based on change in SeMER scores). Our results suggest that the use of multiple ASR hypotheses, as opposed to one, can lead to significant performance improvements in the DC task for these non-English datasets. In addition, it could lead to significant improvement in the performance of IC and NER tasks in cases where the ASR model makes mistakes.

Data sparsity is one of the key challenges associated with model development in Natural Language Understanding (NLU) for conversational agents. The challenge is made more complex by the demand for high quality annotated utterances commonly required for supervised learning, usually resulting in weeks of manual labor and high cost. In this paper, we present our results on boosting NLU model performance through training data augmentation using a sequential generative adversarial network (GAN). We explore data generation in the context of two tasks, the bootstrapping of a new language and the handling of low resource features. For both tasks we explore three sequential GAN architectures, one with a token-level reward function, another with our own implementation of a token-level Monte Carlo rollout reward, and a third with sentence-level reward. We evaluate the performance of these feedback models across several sampling methodologies and compare our results to upsampling the original data to the same scale. We further improve the GAN model performance through the transfer learning of the pre-trained embeddings. Our experiments reveal synthetic data generated using the sequential generative adversarial network provides significant performance boosts across multiple metrics and can be a major benefit to the NLU tasks.