E-commerce has grown substantially over the last several years, and chatbots for intelligent customer service are concurrently drawing attention. We presented AliMe Assist, a Chinese intelligent assistant designed for creating an innovative online shopping experience in E-commerce. Based on question answering (QA), AliMe Assist offers assistance service, customer service, and chatting service. According to the survey of user studies and the real online testing, emotional comfort of customers’ negative emotions, which make up more than 5% of whole number of customer visits on AliMe, is a key point for providing considerate service. In this paper, we propose a framework to obtain proper answer to customers’ emotional questions. The framework takes emotion classification model as a core, and final answer selection is based on topic classification and text matching. Our experiments on real online systems show that the framework is very promising.

Hybrid data combining both tabular and textual content (e.g., financial reports) are quite pervasive in the real world. However, Question Answering (QA) over such hybrid data is largely neglected in existing research. In this work, we extract samples from real financial reports to build a new large-scale QA dataset containing both Tabular And Textual data, named TAT-QA, where numerical reasoning is usually required to infer the answer, such as addition, subtraction, multiplication, division, counting, comparison/sorting, and the compositions. We further propose a novel QA model termed TAGOP, which is capable of reasoning over both tables and text. It adopts sequence tagging to extract relevant cells from the table along with relevant spans from the text to infer their semantics, and then applies symbolic reasoning over them with a set of aggregation operators to arrive at the final answer. TAGOP achieves 58.0% inF1, which is an 11.1% absolute increase over the previous best baseline model, according to our experiments on TAT-QA. But this result still lags far behind performance of expert human, i.e.90.8% in F1. It is demonstrated that our TAT-QA is very challenging and can serve as a benchmark for training and testing powerful QA models that address hybrid form data.

In this work, we introduce a bootstrapped, iterative NER model that integrates a PU learning algorithm for recognizing named entities in a low-resource setting. Our approach combines dictionary-based labeling with syntactically-informed label expansion to efficiently enrich the seed dictionaries. Experimental results on a dataset of manually annotated e-commerce product descriptions demonstrate the effectiveness of the proposed framework.

Joint intent detection and slot filling has recently achieved tremendous success in advancing the performance of utterance understanding. However, many joint models still suffer from the robustness problem, especially on noisy inputs or rare/unseen events. To address this issue, we propose a Joint Adversarial Training (JAT) model to improve the robustness of joint intent detection and slot filling, which consists of two parts: (1) automatically generating joint adversarial examples to attack the joint model, and (2) training the model to defend against the joint adversarial examples so as to robustify the model on small perturbations. As the generated joint adversarial examples have different impacts on the intent detection and slot filling loss, we further propose a Balanced Joint Adversarial Training (BJAT) model that applies a balance factor as a regularization term to the final loss function, which yields a stable training procedure. Extensive experiments and analyses on the lightweight models show that our proposed methods achieve significantly higher scores and substantially improve the robustness of both intent detection and slot filling. In addition, the combination of our BJAT with BERT-large achieves state-of-the-art results on two datasets.

Studies on emotion recognition (ER) show that combining lexical and acoustic information results in more robust and accurate models. The majority of the studies focus on settings where both modalities are available in training and evaluation. However, in practice, this is not always the case; getting ASR output may represent a bottleneck in a deployment pipeline due to computational complexity or privacy-related constraints. To address this challenge, we study the problem of efficiently combining acoustic and lexical modalities during training while still providing a deployable acoustic model that does not require lexical inputs. We first experiment with multimodal models and two attention mechanisms to assess the extent of the benefits that lexical information can provide. Then, we frame the task as a multi-view learning problem to induce semantic information from a multimodal model into our acoustic-only network using a contrastive loss function. Our multimodal model outperforms the previous state of the art on the USC-IEMOCAP dataset reported on lexical and acoustic information. Additionally, our multi-view-trained acoustic network significantly surpasses models that have been exclusively trained with acoustic features.

To bridge the gap between Machine Reading Comprehension (MRC) models and human beings, which is mainly reflected in the hunger for data and the robustness to noise, in this paper, we explore how to integrate the neural networks of MRC models with the general knowledge of human beings. On the one hand, we propose a data enrichment method, which uses WordNet to extract inter-word semantic connections as general knowledge from each given passage-question pair. On the other hand, we propose an end-to-end MRC model named as Knowledge Aided Reader (KAR), which explicitly uses the above extracted general knowledge to assist its attention mechanisms. Based on the data enrichment method, KAR is comparable in performance with the state-of-the-art MRC models, and significantly more robust to noise than them. When only a subset (20%-80%) of the training examples are available, KAR outperforms the state-of-the-art MRC models by a large margin, and is still reasonably robust to noise.

To improve the training efficiency of hierarchical recurrent models without compromising their performance, we propose a strategy named as “the lower the simpler”, which is to simplify the baseline models by making the lower layers simpler than the upper layers. We carry out this strategy to simplify two typical hierarchical recurrent models, namely Hierarchical Recurrent Encoder-Decoder (HRED) and R-NET, whose basic building block is GRU. Specifically, we propose Scalar Gated Unit (SGU), which is a simplified variant of GRU, and use it to replace the GRUs at the middle layers of HRED and R-NET. Besides, we also use Fixed-size Ordinally-Forgetting Encoding (FOFE), which is an efficient encoding method without any trainable parameter, to replace the GRUs at the bottom layers of HRED and R-NET. The experimental results show that the simplified HRED and the simplified R-NET contain significantly less trainable parameters, consume significantly less training time, and achieve slightly better performance than their baseline models.

While back-translation is simple and effective in exploiting abundant monolingual corpora to improve low-resource neural machine translation (NMT), the synthetic bilingual corpora generated by NMT models trained on limited authentic bilingual data are inevitably noisy. In this work, we propose to quantify the confidence of NMT model predictions based on model uncertainty. With word- and sentence-level confidence measures based on uncertainty, it is possible for back-translation to better cope with noise in synthetic bilingual corpora. Experiments on Chinese-English and English-German translation tasks show that uncertainty-based confidence estimation significantly improves the performance of back-translation.

In this paper, we discuss techniques to combine an interlingua translation framework with phrase-based statistical methods, for translation from Chinese into English. Our goal is to achieve high-quality translation, suitable for use in language tutoring applications. We explore these ideas in the context of a flight domain, for which we have a large corpus of English queries, obtained from users interacting with a dialogue system. Our techniques exploit a pre-existing English-to-Chinese translation system to automatically produce a synthetic bilingual corpus. Several experiments were conducted combining linguistic and statistical methods, and manual evaluation was conducted for a set of 460 Chinese sentences. The best performance achieved an “adequate” or better analysis (3 or above rating) on nearly 94% of the 409 parsable subset. Using a Rover scheme to combine four systems resulted in an “adequate or better” rating for 88% of all the utterances.