近年来,作为细粒度的属性级别情感分析在商业界和学术界受到越来越多的关注,其目的在于识别一个句子中多个属性词所对应的情感极性。目前,在解决属性级别情感分析问题的绝大多数工作都集中在注意力机制的设计上,以此突出上下文和属性词中不同词对于属性级别情感分析的贡献,同时使上下文和属性词之间相互关联。本文提出使用层次注意力机制和门机制处理属性级别情感分析任务,在得到属性词的隐藏状态之后,通过注意力机制得到属性词新的表示,然后利用属性词新的表示和注意力机制进一步得到上下文新的表示,层次注意力机制的设计使得上下文和属性词的表达更加准确;同时通过门机制选择对属性词而言上下文中有用的信息,以此丰富上下文的表达,在SemEval 2014 Task4和Twitter数据集上的实验结果表明本文提出模型的有效性。

To automatically assess the helpfulness of a customer review online, conventional approaches generally acquire various linguistic and neural embedding features solely from the textual content of the review itself as the evidence. We, however, find out that a helpful review is largely concerned with the metadata (such as the name, the brand, the category, etc.) of its target product. It leaves us with a challenge of how to choose the correct key-value product metadata to help appraise the helpfulness of free-text reviews more precisely. To address this problem, we propose a novel framework composed of two mutual-benefit modules. Given a product, a selector (agent) learns from both the keys in the product metadata and one of its reviews to take an action that selects the correct value, and a successive predictor (network) makes the free-text review attend to this value to obtain better neural representations for helpfulness assessment. The predictor is directly optimized by SGD with the loss of helpfulness prediction, and the selector could be updated via policy gradient rewarded with the performance of the predictor. We use two real-world datasets from Amazon.com and Yelp.com, respectively, to compare the performance of our framework with other mainstream methods under two application scenarios: helpfulness identification and regression of customer reviews. Extensive results demonstrate that our framework can achieve state-of-the-art performance with substantial improvements.