Large volumes of interaction logs can be collected from NLP systems that are deployed in the real world. How can this wealth of information be leveraged? Using such interaction logs in an offline reinforcement learning (RL) setting is a promising approach. However, due to the nature of NLP tasks and the constraints of production systems, a series of challenges arise. We present a concise overview of these challenges and discuss possible solutions.

In many machine learning scenarios, supervision by gold labels is not available and conse quently neural models cannot be trained directly by maximum likelihood estimation. In a weak supervision scenario, metric-augmented objectives can be employed to assign feedback to model outputs, which can be used to extract a supervision signal for training. We present several objectives for two separate weakly supervised tasks, machine translation and semantic parsing. We show that objectives should actively discourage negative outputs in addition to promoting a surrogate gold structure. This notion of bipolarity is naturally present in ramp loss objectives, which we adapt to neural models. We show that bipolar ramp loss objectives outperform other non-bipolar ramp loss objectives and minimum risk training on both weakly supervised tasks, as well as on a supervised machine translation task. Additionally, we introduce a novel token-level ramp loss objective, which is able to outperform even the best sequence-level ramp loss on both weakly supervised tasks.

Neural sequence generation is typically performed token-by-token and left-to-right. Whenever a token is generated only previously produced tokens are taken into consideration. In contrast, for problems such as sequence classification, bidirectional attention, which takes both past and future tokens into consideration, has been shown to perform much better. We propose to make the sequence generation process bidirectional by employing special placeholder tokens. Treated as a node in a fully connected graph, a placeholder token can take past and future tokens into consideration when generating the actual output token. We verify the effectiveness of our approach experimentally on two conversational tasks where the proposed bidirectional model outperforms competitive baselines by a large margin.

Counterfactual learning from human bandit feedback describes a scenario where user feedback on the quality of outputs of a historic system is logged and used to improve a target system. We show how to apply this learning framework to neural semantic parsing. From a machine learning perspective, the key challenge lies in a proper reweighting of the estimator so as to avoid known degeneracies in counterfactual learning, while still being applicable to stochastic gradient optimization. To conduct experiments with human users, we devise an easy-to-use interface to collect human feedback on semantic parses. Our work is the first to show that semantic parsers can be improved significantly by counterfactual learning from logged human feedback data.

The goal of counterfactual learning for statistical machine translation (SMT) is to optimize a target SMT system from logged data that consist of user feedback to translations that were predicted by another, historic SMT system. A challenge arises by the fact that risk-averse commercial SMT systems deterministically log the most probable translation. The lack of sufficient exploration of the SMT output space seemingly contradicts the theoretical requirements for counterfactual learning. We show that counterfactual learning from deterministic bandit logs is possible nevertheless by smoothing out deterministic components in learning. This can be achieved by additive and multiplicative control variates that avoid degenerate behavior in empirical risk minimization. Our simulation experiments show improvements of up to 2 BLEU points by counterfactual learning from deterministic bandit feedback.

We present a Natural Language Interface (nlmaps.cl.uni-heidelberg.de) to query OpenStreetMap. Natural language questions about geographical facts are parsed into database queries that can be executed against the OpenStreetMap (OSM) database. After parsing the question, the system provides a text based answer as well as an interactive map with all points of interest and their relevant information marked. Additionally, we provide several options for users to give feedback after a question has been parsed.