Unlike well-structured text, such as news reports and encyclopedia articles, dialogue content often comes from two or more interlocutors, exchanging information with each other. In such a scenario, the topic of a conversation can vary upon progression and the key information for a certain topic is often scattered across multiple utterances of different speakers, which poses challenges to abstractly summarize dialogues. To capture the various topic information of a conversation and outline salient facts for the captured topics, this work proposes two topic-aware contrastive learning objectives, namely coherence detection and sub-summary generation objectives, which are expected to implicitly model the topic change and handle information scattering challenges for the dialogue summarization task. The proposed contrastive objectives are framed as auxiliary tasks for the primary dialogue summarization task, united via an alternative parameter updating strategy. Extensive experiments on benchmark datasets demonstrate that the proposed simple method significantly outperforms strong baselines and achieves new state-of-the-art performance. The code and trained models are publicly available via .

A reliable clustering algorithm for task-oriented dialogues can help developer analysis and define dialogue tasks efficiently. It is challenging to directly apply prior normal text clustering algorithms for task-oriented dialogues, due to the inherent differences between them, such as coreference, omission and diversity expression. In this paper, we propose a Dialogue Task Clustering Network model for task-oriented clustering. The proposed model combines context-aware utterance representations and cross-dialogue utterance cluster representations for task-oriented dialogues clustering. An iterative end-to-end training strategy is utilized for dialogue clustering and representation learning jointly. Experiments on three public datasets show that our model significantly outperform strong baselines in all metrics.

This paper focuses on how to extract multiple relational facts from unstructured text. Neural encoder-decoder models have provided a viable new approach for jointly extracting relations and entity pairs. However, these models either fail to deal with entity overlapping among relational facts, or neglect to produce the whole entity pairs. In this work, we propose a novel architecture that augments the encoder and decoder in two elegant ways. First, we apply a binary CNN classifier for each relation, which identifies all possible relations maintained in the text, while retaining the target relation representation to aid entity pair recognition. Second, we perform a multi-head attention over the text and a triplet attention with the target relation interacting with every token of the text to precisely produce all possible entity pairs in a sequential manner. Experiments on three benchmark datasets show that our proposed method successfully addresses the multiple relations and multiple entity pairs even with complex overlapping and significantly outperforms the state-of-the-art methods.