Abstract We present a new method, Soloist,1 that uses transfer learning and machine teaching to build task bots at scale. We parameterize classical modular task-oriented dialog systems using a Transformer-based auto-regressive language model, which subsumes different dialog modules into a single neural model. We pre-train, on heterogeneous dialog corpora, a task-grounded response generation model, which can generate dialog responses grounded in user goals and real-world knowledge for task completion. The pre-trained model can be efficiently adapted to accomplish new tasks with a handful of task-specific dialogs via machine teaching, where training samples are generated by human teachers interacting with the system. Experiments show that (i)Soloist creates new state-of-the-art on well-studied task-oriented dialog benchmarks, including CamRest676 and MultiWOZ; (ii) in the few-shot fine-tuning settings, Soloist significantly outperforms existing methods; and (iii) the use of machine teaching substantially reduces the labeling cost of fine-tuning. The pre-trained models and codes are available at https://aka.ms/soloist.

This paper presents a novel task to generate poll questions for social media posts. It offers an easy way to hear the voice from the public and learn from their feelings to important social topics. While most related work tackles formal languages (e.g., exam papers), we generate poll questions for short and colloquial social media messages exhibiting severe data sparsity. To deal with that, we propose to encode user comments and discover latent topics therein as contexts. They are then incorporated into a sequence-to-sequence (S2S) architecture for question generation and its extension with dual decoders to additionally yield poll choices (answers). For experiments, we collect a large-scale Chinese dataset from Sina Weibo containing over 20K polls. The results show that our model outperforms the popular S2S models without exploiting topics from comments and the dual decoder design can further benefit the prediction of both questions and answers. Human evaluations further exhibit our superiority in yielding high-quality polls helpful to draw user engagements.

Inferring social relations from dialogues is vital for building emotionally intelligent robots to interpret human language better and act accordingly. We model the social network as an And-or Graph, named SocAoG, for the consistency of relations among a group and leveraging attributes as inference cues. Moreover, we formulate a sequential structure prediction task, and propose an 𝛼-𝛽-𝛾 strategy to incrementally parse SocAoG for the dynamic inference upon any incoming utterance: (i) an 𝛼 process predicting attributes and relations conditioned on the semantics of dialogues, (ii) a 𝛽 process updating the social relations based on related attributes, and (iii) a 𝛾 process updating individual’s attributes based on interpersonal social relations. Empirical results on DialogRE and MovieGraph show that our model infers social relations more accurately than the state-of-the-art methods. Moreover, the ablation study shows the three processes complement each other, and the case study demonstrates the dynamic relational inference.

For task-oriented dialog systems to be maximally useful, it must be able to process conversations in a way that is (1) generalizable with a small number of training examples for new task domains, and (2) robust to user input in various styles, modalities, or domains. In pursuit of these goals, we introduce the RADDLE benchmark, a collection of corpora and tools for evaluating the performance of models across a diverse set of domains. By including tasks with limited training data, RADDLE is designed to favor and encourage models with a strong generalization ability. RADDLE also includes a diagnostic checklist that facilitates detailed robustness analysis in aspects such as language variations, speech errors, unseen entities, and out-of-domain utterances. We evaluate recent state-of-the-art systems based on pre-training and fine-tuning, and find that grounded pre-training on heterogeneous dialog corpora performs better than training a separate model per domain. Adversarial training is also proposed to improve model robustness against noisy inputs. Overall, existing models are less than satisfactory in robustness evaluation, which suggests opportunities for future improvement.

Millions of hashtags are created on social media every day to cross-refer messages concerning similar topics. To help people find the topics they want to discuss, this paper characterizes a user’s hashtagging preferences via predicting how likely they will post with a hashtag. It is hypothesized that one’s interests in a hashtag are related with what they said before (user history) and the existing posts present the hashtag (hashtag contexts). These factors are married in the deep semantic space built with a pre-trained BERT and a neural topic model via multitask learning. In this way, user interests learned from the past can be customized to match future hashtags, which is beyond the capability of existing methods assuming unchanged hashtag semantics. Furthermore, we propose a novel personalized topic attention to capture salient contents to personalize hashtag contexts. Experiments on a large-scale Twitter dataset show that our model significantly outperforms the state-of-the-art recommendation approach without exploiting latent topics.

This paper presents an empirical study to efficiently build named entity recognition (NER) systems when a small amount of in-domain labeled data is available. Based upon recent Transformer-based self-supervised pre-trained language models (PLMs), we investigate three orthogonal schemes to improve model generalization ability in few-shot settings: (1) meta-learning to construct prototypes for different entity types, (2) task-specific supervised pre-training on noisy web data to extract entity-related representations and (3) self-training to leverage unlabeled in-domain data. On 10 public NER datasets, we perform extensive empirical comparisons over the proposed schemes and their combinations with various proportions of labeled data, our experiments show that (i)in the few-shot learning setting, the proposed NER schemes significantly improve or outperform the commonly used baseline, a PLM-based linear classifier fine-tuned using domain labels. (ii) We create new state-of-the-art results on both few-shot and training-free settings compared with existing methods.

When trained effectively, the Variational Autoencoder (VAE) can be both a powerful generative model and an effective representation learning framework for natural language. In this paper, we propose the first large-scale language VAE model Optimus (Organizing sentences via Pre-Trained Modeling of a Universal Space). A universal latent embedding space for sentences is first pre-trained on large text corpus, and then fine-tuned for various language generation and understanding tasks. Compared with GPT-2, Optimus enables guided language generation from an abstract level using the latent vectors. Compared with BERT, Optimus can generalize better on low-resource language understanding tasks due to the smooth latent space structure. Extensive experimental results on a wide range of language tasks demonstrate the effectiveness of Optimus. It achieves new state-of-the-art on VAE language modeling benchmarks.

As a crucial component in task-oriented dialog systems, the Natural Language Generation (NLG) module converts a dialog act represented in a semantic form into a response in natural language. The success of traditional template-based or statistical models typically relies on heavily annotated data, which is infeasible for new domains. Therefore, it is pivotal for an NLG system to generalize well with limited labelled data in real applications. To this end, we present FewshotWOZ, the first NLG benchmark to simulate the few-shot learning setting in task-oriented dialog systems. Further, we develop the SC-GPT model. It is pre-trained on a large set of annotated NLG corpus to acquire the controllable generation ability, and fine-tuned with only a few domain-specific labels to adapt to new domains. Experiments on FewshotWOZ and the large Multi-Domain-WOZ datasets show that the proposed SC-GPT significantly outperforms existing methods, measured by various automatic metrics and human evaluations.

Reinforcement learning methods have emerged as a popular choice for training an efficient and effective dialogue policy. However, these methods suffer from sparse and unstable reward signals returned by a user simulator only when a dialogue finishes. Besides, the reward signal is manually designed by human experts, which requires domain knowledge. Recently, a number of adversarial learning methods have been proposed to learn the reward function together with the dialogue policy. However, to alternatively update the dialogue policy and the reward model on the fly, we are limited to policy-gradient-based algorithms, such as REINFORCE and PPO. Moreover, the alternating training of a dialogue agent and the reward model can easily get stuck in local optima or result in mode collapse. To overcome the listed issues, we propose to decompose the adversarial training into two steps. First, we train the discriminator with an auxiliary dialogue generator and then incorporate a derived reward model into a common reinforcement learning method to guide the dialogue policy learning. This approach is applicable to both on-policy and off-policy reinforcement learning methods. Based on our extensive experimentation, we can conclude the proposed method: (1) achieves a remarkable task success rate using both on-policy and off-policy reinforcement learning methods; and (2) has potential to transfer knowledge from existing domains to a new domain.

There is a growing interest in developing goal-oriented dialog systems which serve users in accomplishing complex tasks through multi-turn conversations. Although many methods are devised to evaluate and improve the performance of individual dialog components, there is a lack of comprehensive empirical study on how different components contribute to the overall performance of a dialog system. In this paper, we perform a system-wise evaluation and present an empirical analysis on different types of dialog systems which are composed of different modules in different settings. Our results show that (1) a pipeline dialog system trained using fine-grained supervision signals at different component levels often obtains better performance than the systems that use joint or end-to-end models trained on coarse-grained labels, (2) component-wise, single-turn evaluation results are not always consistent with the overall performance of a dialog system, and (3) despite the discrepancy between simulators and human users, simulated evaluation is still a valid alternative to the costly human evaluation especially in the early stage of development.

Training a task-oriented dialogue agent with reinforcement learning is prohibitively expensive since it requires a large volume of interactions with users. Human demonstrations can be used to accelerate learning progress. However, how to effectively leverage demonstrations to learn dialogue policy remains less explored. In this paper, we present Sˆ2Agent that efficiently learns dialogue policy from demonstrations through policy shaping and reward shaping. We use an imitation model to distill knowledge from demonstrations, based on which policy shaping estimates feedback on how the agent should act in policy space. Reward shaping is then incorporated to bonus state-actions similar to demonstrations explicitly in value space encouraging better exploration. The effectiveness of the proposed Sˆ2Agentt is demonstrated in three dialogue domains and a challenging domain adaptation task with both user simulator evaluation and human evaluation.

We present ConvLab-2, an open-source toolkit that enables researchers to build task-oriented dialogue systems with state-of-the-art models, perform an end-to-end evaluation, and diagnose the weakness of systems. As the successor of ConvLab, ConvLab-2 inherits ConvLab’s framework but integrates more powerful dialogue models and supports more datasets. Besides, we have developed an analysis tool and an interactive tool to assist researchers in diagnosing dialogue systems. The analysis tool presents rich statistics and summarizes common mistakes from simulated dialogues, which facilitates error analysis and system improvement. The interactive tool provides an user interface that allows developers to diagnose an assembled dialogue system by interacting with the system and modifying the output of each system component.

Traditionally, industry solutions for building a task-oriented dialog system have relied on helping dialog authors define rule-based dialog managers, represented as dialog flows. While dialog flows are intuitively interpretable and good for simple scenarios, they fall short of performance in terms of the flexibility needed to handle complex dialogs. On the other hand, purely machine-learned models can handle complex dialogs, but they are considered to be black boxes and require large amounts of training data. In this demonstration, we showcase Conversation Learner, a machine teaching tool for building dialog managers. It combines the best of both approaches by enabling dialog authors to create a dialog flow using familiar tools, converting the dialog flow into a parametric model (e.g., neural networks), and allowing dialog authors to improve the dialog manager (i.e., the parametric model) over time by leveraging user-system dialog logs as training data through a machine teaching interface.

We present ConvLab, an open-source multi-domain end-to-end dialog system platform, that enables researchers to quickly set up experiments with reusable components and compare a large set of different approaches, ranging from conventional pipeline systems to end-to-end neural models, in common environments. ConvLab offers a set of fully annotated datasets and associated pre-trained reference models. As a showcase, we extend the MultiWOZ dataset with user dialog act annotations to train all component models and demonstrate how ConvLab makes it easy and effortless to conduct complicated experiments in multi-domain end-to-end dialog settings.

Training a task-completion dialogue agent via reinforcement learning (RL) is costly because it requires many interactions with real users. One common alternative is to use a user simulator. However, a user simulator usually lacks the language complexity of human interlocutors and the biases in its design may tend to degrade the agent. To address these issues, we present Deep Dyna-Q, which to our knowledge is the first deep RL framework that integrates planning for task-completion dialogue policy learning. We incorporate into the dialogue agent a model of the environment, referred to as the world model, to mimic real user response and generate simulated experience. During dialogue policy learning, the world model is constantly updated with real user experience to approach real user behavior, and in turn, the dialogue agent is optimized using both real experience and simulated experience. The effectiveness of our approach is demonstrated on a movie-ticket booking task in both simulated and human-in-the-loop settings.

In this paper, we make a move to build a dialogue system for automatic diagnosis. We first build a dataset collected from an online medical forum by extracting symptoms from both patients’ self-reports and conversational data between patients and doctors. Then we propose a task-oriented dialogue system framework to make diagnosis for patients automatically, which can converse with patients to collect additional symptoms beyond their self-reports. Experimental results on our dataset show that additional symptoms extracted from conversation can greatly improve the accuracy for disease identification and our dialogue system is able to collect these symptoms automatically and make a better diagnosis.

Building a dialogue agent to fulfill complex tasks, such as travel planning, is challenging because the agent has to learn to collectively complete multiple subtasks. For example, the agent needs to reserve a hotel and book a flight so that there leaves enough time for commute between arrival and hotel check-in. This paper addresses this challenge by formulating the task in the mathematical framework of options over Markov Decision Processes (MDPs), and proposing a hierarchical deep reinforcement learning approach to learning a dialogue manager that operates at different temporal scales. The dialogue manager consists of: (1) a top-level dialogue policy that selects among subtasks or options, (2) a low-level dialogue policy that selects primitive actions to complete the subtask given by the top-level policy, and (3) a global state tracker that helps ensure all cross-subtask constraints be satisfied. Experiments on a travel planning task with simulated and real users show that our approach leads to significant improvements over three baselines, two based on handcrafted rules and the other based on flat deep reinforcement learning.

In this paper we tackle a unique and important problem of extracting a structured order from the conversation a customer has with an order taker at a restaurant. This is motivated by an actual system under development to assist in the order taking process. We develop a sequence-to-sequence model that is able to map from unstructured conversational input to the structured form that is conveyed to the kitchen and appears on the customer receipt. This problem is critically different from other tasks like machine translation where sequence-to-sequence models have been used: the input includes two sides of a conversation; the output is highly structured; and logical manipulations must be performed, for example when the customer changes his mind while ordering. We present a novel sequence-to-sequence model that incorporates a special attention-memory gating mechanism and conversational role markers. The proposed model improves performance over both a phrase-based machine translation approach and a standard sequence-to-sequence model.

We present a system called ACE for Automatic Colloquialism and Errors detection for written Chinese. ACE is based on the combination of N-gram model and rule-base model. Although it focuses on detecting colloquial Cantonese (a dialect of Chinese) at the current stage, it can be extended to detect other dialects. We chose Cantonese becauase it has many interesting properties, such as unique grammar system and huge colloquial terms, that turn the detection task extremely challenging. We conducted experiments using real data and synthetic data. The results indicated that ACE is highly reliable and effective.