@inproceedings{danieli-etal-2016-summarizing,
title = "Summarizing Behaviours: An Experiment on the Annotation of Call-Centre Conversations",
author = "Danieli, Morena and
R, Balamurali A and
Stepanov, Evgeny and
Favre, Benoit and
Bechet, Frederic and
Riccardi, Giuseppe",
booktitle = "Proceedings of the Tenth International Conference on Language Resources and Evaluation ({LREC}'16)",
month = may,
year = "2016",
address = "Portoro{\v{z}}, Slovenia",
publisher = "European Language Resources Association (ELRA)",
url = "https://aclanthology.org/L16-1701",
pages = "4430--4433",
abstract = "Annotating and predicting behavioural aspects in conversations is becoming critical in the conversational analytics industry. In this paper we look into inter-annotator agreement of agent behaviour dimensions on two call center corpora. We find that the task can be annotated consistently over time, but that subjectivity issues impacts the quality of the annotation. The reformulation of some of the annotated dimensions is suggested in order to improve agreement.",
}
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%0 Conference Proceedings
%T Summarizing Behaviours: An Experiment on the Annotation of Call-Centre Conversations
%A Danieli, Morena
%A R, Balamurali A.
%A Stepanov, Evgeny
%A Favre, Benoit
%A Bechet, Frederic
%A Riccardi, Giuseppe
%S Proceedings of the Tenth International Conference on Language Resources and Evaluation (LREC’16)
%D 2016
%8 may
%I European Language Resources Association (ELRA)
%C Portorož, Slovenia
%F danieli-etal-2016-summarizing
%X Annotating and predicting behavioural aspects in conversations is becoming critical in the conversational analytics industry. In this paper we look into inter-annotator agreement of agent behaviour dimensions on two call center corpora. We find that the task can be annotated consistently over time, but that subjectivity issues impacts the quality of the annotation. The reformulation of some of the annotated dimensions is suggested in order to improve agreement.
%U https://aclanthology.org/L16-1701
%P 4430-4433
Markdown (Informal)
[Summarizing Behaviours: An Experiment on the Annotation of Call-Centre Conversations](https://aclanthology.org/L16-1701) (Danieli et al., LREC 2016)
ACL