This paper investigates the impact of data quality and processing strategies on emotion recognition in Brazilian Portuguese (PTBR) texts. We focus on data distribution, linguistic context, and augmentation techniques such as translation and synthetic data generation. To evaluate these aspects, we conduct experiments on the PTBR portion of the BRIGHTER dataset, a manually curated multilingual dataset containing nearly 100,000 samples, of which 4,552 are in PTBR. Our study encompasses both multi-label emotion detection (presence/absence classification) and emotion intensity prediction (0 to 3 scale), following the SemEval 2025 Track 11 setup. Results demonstrate that emotion intensity labels enhance model performance after discretization, and that smaller multilingual models can outperform larger ones in low-resource settings. Our official submission ranked 6th, but further refinements improved our ranking to 3rd, trailing the top submission by only 0.047, reinforcing the significance of a data-centric approach in emotion recognition.

For task-oriented dialog agents, the tone of voice mediates user-agent interactions, playing a central role in the flow of a conversation. Distinct from domain-agnostic politeness constructs, in specific domains such as online stores, booking platforms, and others, agents need to be capable of adopting highly specific vocabulary, with significant impact on lexical and grammatical aspects of utterances. Then, the challenge is on improving utterances’ politeness while preserving the actual content, an utterly central requirement to achieve the task goal. In this paper, we conduct a novel assessment of politeness strategies for task-oriented dialog agents under a transfer learning scenario. We extend existing generative and rewriting politeness approaches, towards overcoming domain-shifting issues, and enabling the transfer of politeness patterns to a novel domain. Both automatic and human evaluation is conducted on customer-store interactions, over the fashion domain, from which contribute with insightful and experimentally supported lessons regarding the improvement of politeness in task-specific dialog agents.