Out-of-domain (OOD) intent detection aims to examine whether the user’s query falls outside the predefined domain of the system, which is crucial for the proper functioning of task-oriented dialogue (TOD) systems. Previous methods address it by fine-tuning discriminative models. Recently, some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, but it is still unclear for their ability on OOD detection task.This paper conducts a comprehensive evaluation of LLMs under various experimental settings, and then outline the strengths and weaknesses of LLMs. We find that LLMs exhibit strong zero-shot and few-shot capabilities, but is still at a disadvantage compared to models fine-tuned with full resource. More deeply, through a series of additional analysis experiments, we discuss and summarize the challenges faced by LLMs and provide guidance for future work including injecting domain knowledge, strengthening knowledge transfer from IND(In-domain) to OOD, and understanding long instructions.

Generalized intent discovery aims to extend a closed-set in-domain intent classifier to an open-world intent set including in-domain and out-of-domain intents. The key challenges lie in pseudo label disambiguation and representation learning. Previous methods suffer from a coupling of pseudo label disambiguation and representation learning, that is, the reliability of pseudo labels relies on representation learning, and representation learning is restricted by pseudo labels in turn. In this paper, we propose a decoupled prototype learning framework (DPL) to decouple pseudo label disambiguation and representation learning. Specifically, we firstly introduce prototypical contrastive representation learning (PCL) to get discriminative representations. And then we adopt a prototype-based label disambiguation method (PLD) to obtain pseudo labels. We theoretically prove that PCL and PLD work in a collaborative fashion and facilitate pseudo label disambiguation. Experiments and analysis on three benchmark datasets show the effectiveness of our method.

Detecting out-of-domain (OOD) intents from user queries is essential for a task-oriented dialogue system. Previous OOD detection studies generally work on the assumption that plenty of labeled IND intents exist. In this paper, we focus on a more practical few-shot OOD setting where there are only a few labeled IND data and massive unlabeled mixed data that may belong to IND or OOD. The new scenario carries two key challenges: learning discriminative representations using limited IND data and leveraging unlabeled mixed data. Therefore, we propose an adaptive prototypical pseudo-labeling(APP) method for few-shot OOD detection, including a prototypical OOD detection framework (ProtoOOD) to facilitate low-resourceOOD detection using limited IND data, and an adaptive pseudo-labeling method to produce high-quality pseudo OOD and IND labels. Extensive experiments and analysis demonstrate the effectiveness of our method for few-shot OOD detection.

In a practical dialogue system, users may input out-of-domain (OOD) queries. The Generalized Intent Discovery (GID) task aims to discover OOD intents from OOD queries and extend them to the in-domain (IND) classifier. However, GID only considers one stage of OOD learning, and needs to utilize the data in all previous stages for joint training, which limits its wide application in reality. In this paper, we introduce a new task, Continual Generalized Intent Discovery (CGID), which aims to continuously and automatically discover OOD intents from dynamic OOD data streams and then incrementally add them to the classifier with almost no previous data, thus moving towards dynamic intent recognition in an open world. Next, we propose a method called Prototype-guided Learning with Replay and Distillation (PLRD) for CGID, which bootstraps new intent discovery through class prototypes and balances new and old intents through data replay and feature distillation. Finally, we conduct detailed experiments and analysis to verify the effectiveness of PLRD and understand the key challenges of CGID for future research.

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies has been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.