Mete Hergul
2023
Multi 3 WOZ: A Multilingual, Multi-Domain, Multi-Parallel Dataset for Training and Evaluating Culturally Adapted Task-Oriented Dialog Systems
Songbo Hu
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Han Zhou
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Mete Hergul
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Milan Gritta
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Guchun Zhang
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Ignacio Iacobacci
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Ivan Vulić
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Anna Korhonen
Transactions of the Association for Computational Linguistics, Volume 11
Creating high-quality annotated data for task-oriented dialog (ToD) is known to be notoriously difficult, and the challenges are amplified when the goal is to create equitable, culturally adapted, and large-scale ToD datasets for multiple languages. Therefore, the current datasets are still very scarce and suffer from limitations such as translation-based non-native dialogs with translation artefacts, small scale, or lack of cultural adaptation, among others. In this work, we first take stock of the current landscape of multilingual ToD datasets, offering a systematic overview of their properties and limitations. Aiming to reduce all the detected limitations, we then introduce Multi3WOZ, a novel multilingual, multi-domain, multi-parallel ToD dataset. It is large-scale and offers culturally adapted dialogs in 4 languages to enable training and evaluation of multilingual and cross-lingual ToD systems. We describe a complex bottom–up data collection process that yielded the final dataset, and offer the first sets of baseline scores across different ToD-related tasks for future reference, also highlighting its challenging nature.
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Co-authors
- Songbo Hu 1
- Han Zhou 1
- Milan Gritta 1
- Guchun Zhang 1
- Ignacio Iacobacci 1
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