Successful conversations often rest on common understanding, where all parties are on the same page about the information being shared. This process, known as conversational grounding, is crucial for building trustworthy dialog systems that can accurately keep track of and recall the shared information. The proficiencies of an agent in grounding the conveyed information significantly contribute to building a reliable dialog system. Despite recent advancements in dialog systems, there exists a noticeable deficit in their grounding capabilities. Traum (Traum, 1995) provided a framework for conversational grounding introducing Grounding Acts and Grounding Units, but substantial progress, especially in the realm of Large Language Models, remains lacking. To bridge this gap, we present the annotation of two dialog corpora employing Grounding Acts, Grounding Units, and a measure of their degree of grounding. We discuss our key findings during the annotation and also provide a baseline model to test the performance of current Language Models in categorizing the grounding acts of the dialogs. Our work aims to provide a useful resource for further research in making conversations with machines better understood and more reliable in natural day-to-day collaborative dialogs.

The process of “conversational grounding” is an interactive process that has been studied extensively in cognitive science, whereby participants in a conversation check to make sure their interlocutors understand what is being referred to. This interactive process uses multiple modes of communication to establish the information between the participants. This could include information provided through eye-gaze, head movements, intonation in speech, along with the content of the speech. While the process is essential to successful communication between humans and between humans and machines, work needs to be done on testing and building the capabilities of the current dialogue system in managing conversational grounding, especially in multimodal medium of communication. Recent work such as Benotti and Blackburn have shown the importance of conversational grounding in dialog systems and how current systems fail in them. This is essential for the advancement of Embodied Conversational Agents and Social Robots. Thus my PhD project aims to test, understand and improve the functioning of current dialog models with respect to Conversational Grounding.

Popular dialog datasets such as MultiWOZ are created by providing crowd workers an instruction, expressed in natural language, that describes the task to be accomplished. Crowd workers play the role of a user and an agent to generate dialogs to accomplish tasks involving booking restaurant tables, calling a taxi etc. In this paper, we present a data creation strategy that uses the pre-trained language model, GPT2, to simulate the interaction between crowd workers by creating a user bot and an agent bot. We train the simulators using a smaller percentage of actual crowd-generated conversations and their corresponding instructions. We demonstrate that by using the simulated data, we achieve significant improvements in low-resource settings on two publicly available datasets - MultiWOZ dataset and the Persona chat dataset.