Semi-supervised Category-specific Review Tagging on Indonesian E-Commerce Product Reviews
Meng Sun, Marie Stephen Leo, Eram Munawwar, Paul C. Condylis, Sheng-yi Kong, Seong Per Lee, Albert Hidayat, Muhamad Danang Kerianto
Abstract
Product reviews are a huge source of natural language data in e-commerce applications. Several millions of customers write reviews regarding a variety of topics. We categorize these topics into two groups as either “category-specific” topics or as “generic” topics that span multiple product categories. While we can use a supervised learning approach to tag review text for generic topics, it is impossible to use supervised approaches to tag category-specific topics due to the sheer number of possible topics for each category. In this paper, we present an approach to tag each review with several product category-specific tags on Indonesian language product reviews using a semi-supervised approach. We show that our proposed method can work at scale on real product reviews at Tokopedia, a major e-commerce platform in Indonesia. Manual evaluation shows that the proposed method can efficiently generate category-specific product tags.- Anthology ID:
- 2020.ecnlp-1.9
- Volume:
- Proceedings of the 3rd Workshop on e-Commerce and NLP
- Month:
- July
- Year:
- 2020
- Address:
- Seattle, WA, USA
- Editors:
- Shervin Malmasi, Surya Kallumadi, Nicola Ueffing, Oleg Rokhlenko, Eugene Agichtein, Ido Guy
- Venue:
- ECNLP
- SIG:
- Publisher:
- Association for Computational Linguistics
- Note:
- Pages:
- 59–63
- Language:
- URL:
- https://aclanthology.org/2020.ecnlp-1.9
- DOI:
- 10.18653/v1/2020.ecnlp-1.9
- Cite (ACL):
- Meng Sun, Marie Stephen Leo, Eram Munawwar, Paul C. Condylis, Sheng-yi Kong, Seong Per Lee, Albert Hidayat, and Muhamad Danang Kerianto. 2020. Semi-supervised Category-specific Review Tagging on Indonesian E-Commerce Product Reviews. In Proceedings of the 3rd Workshop on e-Commerce and NLP, pages 59–63, Seattle, WA, USA. Association for Computational Linguistics.
- Cite (Informal):
- Semi-supervised Category-specific Review Tagging on Indonesian E-Commerce Product Reviews (Sun et al., ECNLP 2020)
- PDF:
- https://preview.aclanthology.org/teach-a-man-to-fish/2020.ecnlp-1.9.pdf