Abraham Sanders
2022
Towards a Progression-Aware Autonomous Dialogue Agent
Abraham Sanders
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Tomek Strzalkowski
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Mei Si
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Albert Chang
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Deepanshu Dey
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Jonas Braasch
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Dakuo Wang
Proceedings of the 2022 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies
Recent advances in large-scale language modeling and generation have enabled the creation of dialogue agents that exhibit human-like responses in a wide range of conversational scenarios spanning a diverse set of tasks, from general chit-chat to focused goal-oriented discourse. While these agents excel at generating high-quality responses that are relevant to prior context, they suffer from a lack of awareness of the overall direction in which the conversation is headed, and the likelihood of task success inherent therein. Thus, we propose a framework in which dialogue agents can evaluate the progression of a conversation toward or away from desired outcomes, and use this signal to inform planning for subsequent responses. Our framework is composed of three key elements: (1) the notion of a “global” dialogue state (GDS) space, (2) a task-specific progression function (PF) computed in terms of a conversation’s trajectory through this space, and (3) a planning mechanism based on dialogue rollouts by which an agent may use progression signals to select its next response.
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Co-authors
- Tomek Strzalkowski 1
- Mei Si 1
- Albert Chang 1
- Deepanshu Dey 1
- Jonas Braasch 1
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