Retrieval-augmented generation (RAG) helps address the limitations of parametric knowledge embedded within a language model (LM). In real world settings, retrieved information can vary in complexity, yet most investigations of LM utilisation of context has been limited to synthetic text. We introduce DRUID (Dataset of Retrieved Unreliable, Insufficient and Difficult-to-understand contexts) with real-world queries and contexts manually annotated for stance. The dataset is based on the prototypical task of automated claim verification, for which automated retrieval of real-world evidence is crucial. We compare DRUID to synthetic datasets (CounterFact, ConflictQA) and find that artificial datasets often fail to represent the complexity and diversity of realistically retrieved context. We show that synthetic datasets exaggerate context characteristics rare in real retrieved data, which leads to inflated context utilisation results, as measured by our novel ACU score. Moreover, while previous work has mainly focused on singleton context characteristics to explain context utilisation, correlations between singleton context properties and ACU on DRUID are surprisingly small compared to other properties related to context source. Overall, our work underscores the need for real-world aligned context utilisation studies to represent and improve performance in real-world RAG settings.

Explainable AI methods facilitate the understanding of model behaviour, yet, small, imperceptible perturbations to inputs can vastly distort explanations. As these explanations are typically evaluated holistically, before model deployment, it is difficult to assess when a particular explanation is trustworthy. Some studies have tried to create confidence estimators for explanations, but none have investigated an existing link between uncertainty and explanation quality. We artificially simulate epistemic uncertainty in text input by introducing noise at inference time. In this large-scale empirical study, we insert different levels of noise perturbations and measure the effect on the output of pre-trained language models and different uncertainty metrics. Realistic perturbations have minimal effect on performance and explanations, yet masking has a drastic effect. We find that high uncertainty doesn’t necessarily imply low explanation plausibility; the correlation between the two metrics can be moderately positive when noise is exposed during the training process. This suggests that noise-augmented models may be better at identifying salient tokens when uncertain. Furthermore, when predictive and epistemic uncertainty measures are over-confident, the robustness of a saliency map to perturbation can indicate model stability issues. Integrated Gradients shows the overall greatest robustness to perturbation, while still showing model-specific patterns in performance; however, this phenomenon is limited to smaller Transformer-based language models.

Knowledge-intensive language understanding tasks require Language Models (LMs) to integrate relevant context, mitigating their inherent weaknesses, such as incomplete or outdated knowledge. However, conflicting knowledge can be present in the LM’s parameters, termed intra-memory conflict, which can affect a model’s propensity to accept contextual knowledge. To study the effect of intra-memory conflict on LM’s ability to accept the relevant context, we utilise two knowledge conflict measures and a novel dataset containing inherently conflicting data, DYNAMICQA. This dataset includes facts with a temporal dynamic nature where facts can change over time and disputable dynamic facts, which can change depending on the viewpoint. DYNAMICQA is the first to include real-world knowledge conflicts and provide context to study the link between the different types of knowledge conflicts. We also evaluate several measures on their ability to reflect the presence of intra-memory conflict: semantic entropy and a novel coherent persuasion score. With our extensive experiments, we verify that LMs show a greater degree of intra-memory conflict with dynamic facts compared to facts that have a single truth value. Further, we reveal that facts with intra-memory conflict are harder to update with context, suggesting that retrieval-augmented generation will struggle with the most commonly adapted facts