{"answers": "D", "options": ["m : i am so excited ! you mean it would be delivered this afternoon ?", "m : why ? i don ' t understand at all ! helen ! please give me an explanation !", "m : i was about to cry ! i ' m so frustrated ! how can you lose my things ?", "m : oh my god ! i am so frustrated right now ! how could you do that ?"], "article": "f : thank you for calling target.com . my name is angela , and i 'd be happy to assist you today . what is the name on the account ? m : mark sanchez . f : thank you , mr sanchez . what 's your email address ? m : it 's mark889 @ gmail.com . f : thank you , how may i help you today ? m : i ordered some gifts from your website last week , but they have n't arrived yet . they were supposed to be here 2 days ago . f : i 'm sorry to hear that sir , do you have the order number ? m : yes , it 's 855321 . f : one moment , please , alright sir , i think i 've discovered what 's going on . a couple of items in your order were damaged during transport . we are in the process of shipping your new items , but it could take up to 10 days for you to receive them .", "id": "train_1762"}