Learning high-quality dialogue representations is essential for solving a variety of dialogue-oriented tasks, especially considering that dialogue systems often suffer from data scarcity. In this paper, we introduce Dialogue Sentence Embedding (DSE), a self-supervised contrastive learning method that learns effective dialogue representations suitable for a wide range of dialogue tasks. DSE learns from dialogues by taking consecutive utterances of the same dialogue as positive pairs for contrastive learning. Despite its simplicity, DSE achieves significantly better representation capability than other dialogue representation and universal sentence representation models. We evaluate DSE on five downstream dialogue tasks that examine dialogue representation at different semantic granularities. Experiments in few-shot and zero-shot settings show that DSE outperforms baselines by a large margin, for example, it achieves 13% average performance improvement over the strongest unsupervised baseline in 1-shot intent classification on 6 datasets. We also provide analyses on the benefits and limitations of our model.

In this paper, we explore the slot tagging with only a few labeled support sentences (a.k.a. few-shot). Few-shot slot tagging faces a unique challenge compared to the other fewshot classification problems as it calls for modeling the dependencies between labels. But it is hard to apply previously learned label dependencies to an unseen domain, due to the discrepancy of label sets. To tackle this, we introduce a collapsed dependency transfer mechanism into the conditional random field (CRF) to transfer abstract label dependency patterns as transition scores. In the few-shot setting, the emission score of CRF can be calculated as a word’s similarity to the representation of each label. To calculate such similarity, we propose a Label-enhanced Task-Adaptive Projection Network (L-TapNet) based on the state-of-the-art few-shot classification model – TapNet, by leveraging label name semantics in representing labels. Experimental results show that our model significantly outperforms the strongest few-shot learning baseline by 14.64 F1 scores in the one-shot setting.