Due to the lack of human resources for mental health support, there is an increasing demand for employing conversational agents for support. Recent work has demonstrated the effectiveness of dialogue models in providing emotional support. As previous studies have demonstrated that seekers’ persona is an important factor for effective support, we investigate whether there are benefits to modeling such information in dialogue models for support. In this paper, our empirical analysis verifies that persona has an important impact on emotional support. Therefore, we propose a framework for dynamically inferring and modeling seekers’ persona. We first train a model for inferring the seeker’s persona from the conversation history. Accordingly, we propose PAL, a model that leverages persona information and, in conjunction with our strategy-based controllable generation method, provides personalized emotional support. Automatic and manual evaluations demonstrate that PAL achieves state-of-the-art results, outperforming the baselines on the studied benchmark. Our code and data are publicly available at https://github.com/chengjl19/PAL.

Morality in dialogue systems has raised great attention in research recently. A moral dialogue system aligned with users’ values could enhance conversation engagement and user connections. In this paper, we propose a framework, MoralDial to train and evaluate moral dialogue systems. In our framework, we first explore the communication mechanisms of morality and resolve expressed morality into three parts, which indicate the roadmap for building a moral dialogue system. Based on that, we design a simple yet effective method: constructing moral discussions between simulated specific users and the dialogue system. The constructed discussions consist of expressing, explaining, revising, and inferring moral views in dialogue exchanges, which makes conversational models learn morality well in a natural manner. Furthermore, we propose a novel evaluation method under the framework. We evaluate the multiple aspects of morality by judging the relation between dialogue responses and human values in discussions, where the multifaceted nature of morality is particularly considered. Automatic and manual experiments demonstrate that our framework is promising to train and evaluate moral dialogue systems.

Context information modeling is an important task in conversational KBQA. However, existing methods usually assume the independence of utterances and model them in isolation. In this paper, we propose a History Semantic Graph Enhanced KBQA model (HSGE) that is able to effectively model long-range semantic dependencies in conversation history while maintaining low computational cost. The framework incorporates a context-aware encoder, which employs a dynamic memory decay mechanism and models context at different levels of granularity. We evaluate HSGE on a widely used benchmark dataset for complex sequential question answering. Experimental results demonstrate that it outperforms existing baselines averaged on all question types.

Embedding models have shown great power in knowledge graph completion (KGC) task. By learning structural constraints for each training triple, these methods implicitly memorize intrinsic relation rules to infer missing links. However, this paper points out that the multi-hop relation rules are hard to be reliably memorized due to the inherent deficiencies of such implicit memorization strategy, making embedding models underperform in predicting links between distant entity pairs. To alleviate this problem, we present Vertical Learning Paradigm (VLP), which extends embedding models by allowing to explicitly copy target information from related factual triples for more accurate prediction. Rather than solely relying on the implicit memory, VLP directly provides additional cues to improve the generalization ability of embedding models, especially making the distant link prediction significantly easier. Moreover, we also propose a novel relative distance based negative sampling technique (ReD) for more effective optimization. Experiments demonstrate the validity and generality of our proposals on two standard benchmarks. Our code is available at https://github.com/rui9812/VLP.

Large-scale pre-trained language models have attracted extensive attentions in the research community and shown promising results on various tasks of natural language processing. However, the attention maps, which record the attention scores between tokens in self-attention mechanism, are sometimes ineffective as they are learned implicitly without the guidance of explicit semantic knowledge. Thus, we aim to infuse explicit external knowledge into pre-trained language models to further boost their performance. Existing works of knowledge infusion largely depend on multi-task learning frameworks, which are inefficient and require large-scale re-training when new knowledge is considered. In this paper, we propose a novel and generic solution, KAM-BERT, which directly incorporates knowledge-generated attention maps into the self-attention mechanism. It requires only a few extra parameters and supports efficient fine-tuning once new knowledge is added. KAM-BERT achieves consistent improvements on various academic datasets for natural language understanding. It also outperforms other state-of-the-art methods which conduct knowledge infusion into transformer-based architectures. Moreover, we apply our model to an industry-scale ad relevance application and show its advantages in the real-world scenario.

Offensive language detection is increasingly crucial for maintaining a civilized social media platform and deploying pre-trained language models. However, this task in Chinese is still under exploration due to the scarcity of reliable datasets. To this end, we propose a benchmark –COLD for Chinese offensive language analysis, including a Chinese Offensive Language Dataset –COLDATASET and a baseline detector –COLDETECTOR which is trained on the dataset. We show that the COLD benchmark contributes to Chinese offensive language detection which is challenging for existing resources. We then deploy the COLDETECTOR and conduct detailed analyses on popular Chinese pre-trained language models. We first analyze the offensiveness of existing generative models and show that these models inevitably expose varying degrees of offensive issues. Furthermore, we investigate the factors that influence the offensive generations, and we find that anti-bias contents and keywords referring to certain groups or revealing negative attitudes trigger offensive outputs easier.

Dialogue safety problems severely limit the real-world deployment of neural conversational models and have attracted great research interests recently. However, dialogue safety problems remain under-defined and the corresponding dataset is scarce. We propose a taxonomy for dialogue safety specifically designed to capture unsafe behaviors in human-bot dialogue settings, with focuses on context-sensitive unsafety, which is under-explored in prior works. To spur research in this direction, we compile DiaSafety, a dataset with rich context-sensitive unsafe examples. Experiments show that existing safety guarding tools fail severely on our dataset. As a remedy, we train a dialogue safety classifier to provide a strong baseline for context-sensitive dialogue unsafety detection. With our classifier, we perform safety evaluations on popular conversational models and show that existing dialogue systems still exhibit concerning context-sensitive safety problems.

Discriminative pre-trained language models, such as ELECTRA, have achieved promising performances in a variety of general tasks. However, these generic pre-trained models struggle to capture domain-specific knowledge of domain-related tasks. In this work, we propose a novel domain-adaptation method for ELECTRA, which can dynamically select domain-specific tokens and guide the discriminator to emphasize them, without introducing new training parameters. We show that by re-weighting the losses of domain-specific tokens, ELECTRA can be effectively adapted to different domains. The experimental results in both computer science and biomedical domains show that the proposed method can achieve state-of-the-art results on the domain-related tasks.

Large pretrained language models can easily produce toxic or biased content, which is prohibitive for practical use. In order to detect such toxic generations, existing methods rely on templates, real-world data extraction, crowdsourcing workers or automatic generation to construct adversarial contexts that are likely to induce toxic generations. However, what type of context is more likely to induce unsafe responses is still under-explored. In this paper, we identify that context toxicity and context category (e.g., profanity, insult, drugs, etc.) are two important factors to cause safety issues in response generation. Hence, we propose a method called reverse generation to construct adversarial contexts conditioned on a given response, with the flexibility to control category, toxicity level and inductivity of the generated contexts. Via reverse generation, we augment the existing BAD dataset and construct a new dataset BAD+ which contains more than 120K diverse and highly inductive contexts in 12 categories. We test three popular pretrained dialogue models (Blender, DialoGPT and Plato2) and find that BAD+ can largely expose their safety problems. Furthermore, we show that BAD+ can greatly enhance the safety of generation, and we reveal the key factors of safety improvement. Our code and dataset is available at https://github.com/thu-coai/Reverse_Generation.