Combining machine translation (MT), translation memory (TM), XML, and an automation server, the LTC Communicator enables help desk systems to handle multilingual data by providing automatic translation on the fly. The system has been designed to deliver machine-translated questions/answers (trouble tickets/solutions) at an intelligible level. The modular architecture combining automation servers and workflow management gives flexibility and reliability to the overall system. The web server architecture allows remote access and easy integration with existing help desk systems. A trial was funded within the framework of the EU project IMPACT.