@inproceedings{gishamer-arwadi-2024-practical,
    title = "Practical Strategies for Enhancing Reliability of {G}en{AI} Systems in Customer Operations: An Overview",
    author = "Gishamer, Flurin  and
      Arwadi, Alexander Khalil",
    editor = "Capol, Corsin  and
      Cieliebak, Mark  and
      Weichselbraun, Albert  and
      Musat, Claudiu  and
      Maier, Elisabeth  and
      Zimmermann, Lucas",
    booktitle = "Proceedings of the 9th edition of the Swiss Text Analytics Conference",
    month = jun,
    year = "2024",
    address = "Chur, Switzerland",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/old-master/2024.swisstext-1.54/",
    pages = "235--240"
}