@inproceedings{borran-2024-chatbot,
    title = "Chatbot Evolution at Swisscom Customer Support",
    author = "Borran, Fatemeh",
    editor = "Capol, Corsin  and
      Cieliebak, Mark  and
      Weichselbraun, Albert  and
      Musat, Claudiu  and
      Maier, Elisabeth  and
      Zimmermann, Lucas",
    booktitle = "Proceedings of the 9th edition of the Swiss Text Analytics Conference",
    month = jun,
    year = "2024",
    address = "Chur, Switzerland",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/old-master/2024.swisstext-1.21/",
    pages = "169--169"
}