@inproceedings{barbosa-godoy-2021-augmenting,
    title = "Augmenting Customer Support with an {NLP}-based Receptionist",
    author = "Barbosa, Andre  and
      Godoy, Alan",
    editor = "Ruiz, Evandro Eduardo Seron  and
      Torrent, Tiago Timponi",
    booktitle = "Proceedings of the 13th Brazilian Symposium in Information and Human Language Technology",
    month = nov,
    year = "2021",
    address = "Porto Alegre, Brazil",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/old-master/2021.stil-1.15/",
    pages = "133--142"
}