Affect recognition, encompassing emotions, moods, and feelings, plays a pivotal role in human communication. In the realm of conversational artificial intelligence, the ability to discern and respond to human affective cues is a critical factor for creating engaging and empathetic interactions. This study investigates the capacity of large language models (LLMs) to recognise human affect in conversations, with a focus on both open-domain chit-chat dialogues and task-oriented dialogues. Leveraging three diverse datasets, namely IEMOCAP (Busso et al., 2008), EmoWOZ (Feng et al., 2022), and DAIC-WOZ (Gratch et al., 2014), covering a spectrum of dialogues from casual conversations to clinical interviews, we evaluate and compare LLMs’ performance in affect recognition. Our investigation explores the zero-shot and few-shot capabilities of LLMs through in-context learning as well as their model capacities through task-specific fine-tuning. Additionally, this study takes into account the potential impact of automatic speech recognition errors on LLM predictions. With this work, we aim to shed light on the extent to which LLMs can replicate human-like affect recognition capabilities in conversations.

Human annotator simulation (HAS) serves as a cost-effective substitute for human evaluation tasks such as data annotation and system assessment. It is important to incorporate the variability present in human evaluation into HAS, since it helps capture diverse subjective interpretations and mitigate potential biases and over-representation. This work introduces a novel framework for modelling variability in HAS. Conditional softmax flow (S-CNF) is proposed to model the distribution of subjective human annotations, which leverages diverse human annotations via meta-learning. This enables efficient generation of annotations that exhibit human variability for unlabelled input. In addition, a wide range of evaluation metrics are adopted to assess the capability and efficiency of HAS systems in predicting the aggregated behaviours of human annotators, matching the distribution of human annotations, and simulating the inter-annotator disagreements. Results demonstrate that the proposed method achieves state-of-the-art performance on two real-world human evaluation tasks: emotion recognition and toxic speech detection.

Gradient-based explanation methods are increasingly used to interpret neural models in natural language processing (NLP) due to their high fidelity. Such methods determine word-level importance using dimension-level gradient values through a norm function, often presuming equal significance for all gradient dimensions. However, in the context of Aspect-based Sentiment Analysis (ABSA), our preliminary research suggests that only specific dimensions are pertinent. To address this, we propose the Information Bottleneck-based Gradient (IBG) explanation framework for ABSA. This framework leverages an information bottleneck to refine word embeddings into a concise intrinsic dimension, maintaining essential features and omitting unrelated information. Comprehensive tests show that our IBG approach considerably improves both the models’ performance and the explanations’ clarity by identifying sentiment-aware features.

The subjective perception of emotion leads to inconsistent labels from human annotators. Typically, utterances lacking majority-agreed labels are excluded when training an emotion classifier, which cause problems when encountering ambiguous emotional expressions during testing. This paper investigates three methods to handle ambiguous emotion. First, we show that incorporating utterances without majority-agreed labels as an additional class in the classifier reduces the classification performance of the other emotion classes. Then, we propose detecting utterances with ambiguous emotions as out-of-domain samples by quantifying the uncertainty in emotion classification using evidential deep learning. This approach retains the classification accuracy while effectively detects ambiguous emotion expressions. Furthermore, to obtain fine-grained distinctions among ambiguous emotions, we propose representing emotion as a distribution instead of a single class label. The task is thus re-framed from classification to distribution estimation where every individual annotation is taken into account, not just the majority opinion. The evidential uncertainty measure is extended to quantify the uncertainty in emotion distribution estimation. Experimental results on the IEMOCAP and CREMA-D datasets demonstrate the superior capability of the proposed method in terms of majority class prediction, emotion distribution estimation, and uncertainty estimation.

In automatic emotion recognition (AER), labels assigned by different human annotators to the same utterance are often inconsistent due to the inherent complexity of emotion and the subjectivity of perception. Though deterministic labels generated by averaging or voting are often used as the ground truth, it ignores the intrinsic uncertainty revealed by the inconsistent labels. This paper proposes a Bayesian approach, deep evidential emotion regression (DEER), to estimate the uncertainty in emotion attributes. Treating the emotion attribute labels of an utterance as samples drawn from an unknown Gaussian distribution, DEER places an utterance-specific normal-inverse gamma prior over the Gaussian likelihood and predicts its hyper-parameters using a deep neural network model. It enables a joint estimation of emotion attributes along with the aleatoric and epistemic uncertainties. AER experiments on the widely used MSP-Podcast and IEMOCAP datasets showed DEER produced state-of-the-art results for both the mean values and the distribution of emotion attributes.